“I thought and assumed that the lanterns would have a smoother "sanded" finish and stain. I will be sanding them and staining myself. Otherwise, I would have given them a 5 star.”
Hi Susan, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team with a photo of the item at yourbestfriends@decorsteals.com so we can make it right for you! Enjoy your day!
“Love the idea of these, but I will have to paint them. The finish on them is rough and kind of sloppy. The top piece of the larger lantern is crooked and nails are really visible.”
Hi, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi, Thank you for sharing! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
“I love the lanterns! I wish they were completely painted though. They look unfinished! I like the rustic look but I think they would have looked better if completely painted. Other than that I love that they are different and unique!”
Hi Kathleen, Thank you for sharing! If you are ever not happy with an item, please email our customer happiness team with a photo of the item at yourbestfriends@decorsteals.com so we can make it right for you! Enjoy your day!
Hi, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team with a photo of the item at yourbestfriends@decorsteals.com so we can make it right for you! Enjoy your day!
“Usually love my decor steals. Probably purchased 40 or more items over the last few years. However, the Cloche set was poorly made. Paint was sloppy and splashed in spots. Nail and staple holes everywhere and not filled in. Wood was rough and unfinished in areas. For $55 I’m extremely disappointed”
Hi Lorri, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“The two lanterns don’t come apart. It was noted that this happened to another customer . When sending out items please make sure they are quality materials,”
Hi Lisa,
We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your Day!
