Sorry to hear about this, John. That’s definitely not the experience we want for our customers. Please reach out to our customer service team, and we’ll make this right for you. Here’s the link to contact us: https://www.devosoutdoor.com/pages/about-us.
“So impressed with this light. We love it for camping and home. We had a long lasting power outage due to winds and I messaged the company at 9pm about not fully charging it (new out of the box) and needing to use it once the power went out. They responded to me that I wouldn’t ruin the battery by doing this. I was so impressed they responded. Great customer service. Great light!!”
“Best light option I’ve purchased. Originally bought it for hunt camp but I am constantly finding other uses for the light. Great quality and great customer service.”
