“Revived a defective scooter , not receiving any help that is working , replaced stem that had nothing to do with the problem , steering is still
Uncontrollably wobbly , the best suggestions they have so far is to pay $200 to mail it to get fixed , So they expect you to pay $1500+ for defective scooter and then $200 to mail it for them to fix it ( possibly the repair cost covered under warranty), promised phone calls with nothing received , Ive left voicemails, it's almost impossible to get a human to talk to.”
Hi Matthew - we are sorry to hear that you are having a bad experience. Please note that our warranty policy does cover the cost of spare parts and labor, but fair rates apply if the scooter has to be sent in to our service center, especially if there are already a lot of miles on the scooter. In our communication we scheduled a call with one of our mechanics for today. We hope to get you back up and scooting asap. BR
“Bought the Mantis two months ago and I'm more than happy with my choice. Besides the product, customer service has been incredibly responsive and helpful with all my questions! 100% recommended.”
“Got the Kaabo Mantis from Fluidfreeride NYC in Brooklyn. Very satisfied. Staff was very friendly and knowledgeable in their explanations of different makes and models. Would definitely recommend.”
“Better then expected. Love this ride. I'm 55 yrs old And was a bit nervous but this scooter rides great and seems to be very well made. I checked out a few of the top brands before my purchase and I'm not disappointed. I bought the Mantis.”
