Hi Peter,
Thank you for your review and for bringing this to our attention. We're sorry to hear about the issues you faced with the screws and the bracket breaking. That sounds incredibly frustrating, especially when you expect a hassle-free installation.
If you could please reach out to our customer service team on 1300 900 617 or email hello@hoselink.com.au we will be able to look into warranty.
Best regards,
The Hoselink Team
“This is my 3rd Hoselink Reel and it is certainly the best yet.
Hoselink have excellent products and associated,(importantly ) amazing customer service.”
“Only had the product for several months, appears to be well constructed & operates very smoothly, only issue was the supplied nozzle has a minor leak when you shut it off at the handle not the end of the world but would put it on par with my 30 mtr Gardena. Accessories supplied work well, other connections look & feel expensive”
Hi,
Thank you for your thoughtful 4/5 star review of the Evolve Retractable Hose Reel! We're pleased to hear that you find it well constructed and operating smoothly. Your feedback about the nozzle's minor leak is invaluable, and we appreciate you bringing this to our attention, if you could please contact us 1300 900 617 and we can discuss further.
Happy watering!
Best regards,
The Hoselink Team
“Hoselink Evolve is easy to use, easy to control water outlets, it Winds up easily after use. If I had the money I would replace all of my other Holman Reels immediately.”
“Had it two months and water started bursting out the side. Customer service said it was a known fault with that batch. They did replace it but there should have been a recall. I had to ship the old one back via AusPost which was not ideal because it was pretty heavy.”
Hi Iain,
Thank you for your feedback regarding the Evolve Retractable Hose Reel. I’m sorry to hear that you encountered issues with water bursting out of the side and that it affected your experience. It's understandable that having to ship the unit back, especially due to its weight, was not convenient for you.
We appreciate you bringing this to our attention, and I’m glad our customer service team was able to assist you with a replacement. We are constantly working to improve our products and your comments will help us in addressing these concerns more effectively.
If you have any further questions or need support, please don’t hesitate to reach out. We hope your replacement serves you better!
Best regards,
The Hoselink Team
