“Luxy is lucky I like the hair I received because per their policy of an open box I would not have been able to return it because of their open box policy. When I received my hair extensions the sticker was already torn off the box and the box was open so there’s no way that I would’ve possibly been able to return it had I not liked my hair. I would not recommend for this reason.”
Hi beautiful Megan,
Thank you for taking the time to share your honest feedback with us!
I am very sorry to hear that your Luxies arrived to you in this condition. As a kind reminder, Megan, the Luxy Hair Support team is always here and happy to help if you are experiencing any issues with your order.
As your satisfaction is important to me, I have gone ahead and refunded $10 USD back to your original method of payment for the broken seal on your set. Kindly allow a few business days for this credit to appear on your bank statement.
If you have any questions about this, please do not hesitate to reach out to me at anytime. I'm always happy to help you, Megan!
Warmest regards,
xo
Julia
Hi beautiful Yesenia,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that the Seamless Mocha Brown set was a good color match and that they blended very well with your natural hair.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I bought these after a bunch of my friends recommended them to me. I was not disappointed. I have thin hair so the seamless collection is perfect. The color is also right. Love them!”
Dearest Argenta,
I sincerely appreciate you sharing your lovely feedback with us!
I am happy to hear that you found our Seamless collection perfect for your fine hair and that the Mocha Brown shade was a good color match.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“This is my second set from Luxy. The only issue I have is that they are not as full as my previous set. They are only 180 gms vs 220 gms. They looked very thin the first time I tried them on. I have not tried them on again. I might have to get another enhancer weft which works out pretty expensive for me.”
Hi beautiful Tazeen,
Thank you for taking the time to share your feedback on our website.
I'm sorry to hear that your Seamless Mocha Brown set looks very thin. I'll be happy to help you.
Tazeen, I kindly ask that you please take a moment to send me the following photos so that I can asses whether or not there is anything wrong with your set, and also provide some tips and suggestions on how to make your set blend more naturally in your hair:
- photo of the barcode on the top of the box
- photo of your wefts laid out on a flat surface where I can see them all from top to bottom
- photo of your hair both with and without your Luxies clipped in so that I can see where the blending issues lie
I sincerely appreciate you sending me these photos to our customer support at info@luxyhair.com. Customer satisfaction is very important to us and I'd love to help you further so that you can love your Luxies just as much as we do!
I'm looking forward to hearing from you!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“Fairly easy to get them on as a first timer! I have super dark hair but not quite black, and mocha brown was a great match. They can hold curls and look so natural! I have collarbone length hair but it all blends when my hair is curled.”
Hi darling Mashal,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies. It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“The extension look beautiful and blend very well with my hair. I have used Luxy hair extensions for quite some time and they never disappoint me. I would 100% recommend!”
Hi beautiful Yaritza,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that your Seamless Mocha Brown Luxies are beautiful and blend very well with your natural hair.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I got the seamless collection in mocha brown color and I can’t be more happy with my purchase!!! The match color is perfect. I email them before my purchase for help about the color and thickness and they answer very quick. When I tried them on I was really surprise they are not heavy at all, you can’t even feel it and the hair is such a good quality really ❣️ I’m so happy with my luxy hair set I’m loving it”
Hi darling Isbel,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you're enjoying your new Luxies and that we were able to help you in choosing your perfect match. It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“This is my first purchase with Lucy. I have worn my seamless extensions several times and love how soft and natural they look. They blend so well with my hair and the seamless extensions are very comfortable...not heavy at all! I have worn another brand and I did like it but I love the look and feel of these seamless extensions! I will order more in the future!”
Hi darling Rachel,
Thank you for sharing your 5-star review on Luxy Hair!
Rachel, it is wonderful to hear that your Seamless Mocha Brown set works well for you, and that you are finding the set to be comfortable and that it blends well with your hair.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove. For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Kerry
Luxy Hair Support
