MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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“When I opened up the box and saw all the gizmos and what-nots, I said, "Nope, not for me." and sent it back.”

Helpful Report

Posted 5 years ago

“After being told by the agent that AT&T (which is who they have as their service provider) that it would work in our area we received the system and it kept disconnecting. It wouldn't do us much good if we can't connect. We canceled and went with a system that is land lined based.”

Helpful Report

Posted 5 years ago

“I'm sorry I don't feel I can give an rating at this point in time. I am still waiting for my refund on the MobileHelp I returned on Oct. 16, estimated date of delivery was Oct. 22nd. Will this be credited to my bank account or come in check form? Thank you”

Helpful Report

Posted 5 years ago

Lynne San****

Verified Reviewer

“The necklace is way too sensitive and very uncomfortable to wear and it shows under most of my clothing . I have sent the equipment back and I'm waiting for a refund.”

Helpful Report

Posted 5 years ago

Paula C Gi****

Verified Reviewer

“I was under the impression that I can be able to use my buttons outside my home like while shopping or running errands but after I received the equipment I read that it only works up to 600 ft. and that will not help me and is not what I want. The entire ad I replied to and ordered this from was very misleading in many ways. I'm sorry I gave the referral card to an elderly lady because it won't help her if she is out and about either and I told her it would. I was just charged for the 2nd month but I meant to cancel before. My lockbox code never worked to open my box. And my fall button goes off when I shower or change clothes and lay down. And I believe theres a charge after so many calls to their service. In the late evening when I needed ambulance I pressed button and I did not get immediate response as I would in daytime or for false alarms. So I pushed button on equipment and still waited. I eventually called 911 from my landline then they answered. I will be willing to workout all these issues and keep the service if possible. But next month Im3 switching.”

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Posted 5 years ago

George C****

Verified Reviewer

“I’ll admit it’s early but I find the device doesn’t track in real time very often. I’m in a medium size city and was hoping for a better signal. Let’s hope it gets better”

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Posted 5 years ago

Arthur S****

Verified Reviewer

“Most poorly run business ever. They charge from day of shipment and when I received equipment they couldn't get a connection. So after 2 weeks I returned equipment and was charged for appx. 3 weeks that I couldn't even use it and not at the discounted price but at the regular price. The equipment may have been okay but customer support was terrible.”

Helpful Report

Posted 5 years ago

Sharon And David Me****

Verified Reviewer

“I hit the emergency button 3 times before it connected to the company. It just kept ringing and recycling my call. I finally dialed 911 on cell and then the company connected my call. I did call technical support and they said it could have been at the moment the signal was low. We live in a rural area. If you live in a rural area you might want to consider another option.”

Helpful Report

Posted 5 years ago