MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Product Page

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Visit Product Page

Jacqueline A****

Verified Reviewer

“l didn't get a chance to use your system as it would not work in my home. l live in the country. l am not happy, however because l have yet to recieve my complete refund for it. lf you can speed that up, l would appreciate it. Jackie”

Helpful Report

Posted 5 years ago

Darlene Ja****

Verified Reviewer

“It isn't at all what I had expected. I mean to figure out how to return it, but haven't gotten around to it. It was misrepresented to me when I first called your company.”

Helpful Report

Posted 5 years ago

Fran McM****

Verified Reviewer

“I have yet to receive any equipment I wish to cancel”

Helpful Report

Posted 5 years ago

“This company scammed me out of my money i cancelled my service and they still took money out of my bank account this is a scam company i will never do bussiness with them ever again they scam people out of your money.”

Helpful Report

Posted 5 years ago

Gabriele B****

Verified Reviewer

“i were it on my arm and it felt like it did not belong its clumsy and big and inconvenient. i have a new one its so light and i don't know i have it on . i had anxiety attack having this thing on my wrist i taking it of and pin it on my sweater . u have to make slicker kind of bracelet . the one i have is from electronic caregiver . its a little more but watt a dive rent.”

Helpful Report

Posted 5 years ago

“I am paralleling your service with another I have had for circa a year and am looking to change for a "better" service. So far I have a number of issues. My current smaller pendant has both two-way dialogue, has buitt-in fall detection and recharges at lightening speed. I recharge both A.M. and P.M. Your pendant is MUCH larger (even cumbersome), requires 1-2 hours to recharge both A.M & P.M. and requires a separate fall-detect. My current much smaller with more functions requires less than ten minutes to recharge”

Helpful Report

Posted 5 years ago

Thomas Co****

Verified Reviewer

“after several weeks an my needs changed i canceled this program , i used my credit card for payment an they processed , then i returned the unit (with out even opening the shipping Box ) they received with in 4 days at the fla office i called an wanted to know when my refund would be processed NOW HERE IS THE KICKER I WAS TOLD IT WOULD TAKE A MONTH FOR THEM TO PROCESS THE REFUND . NO WAY SO I FILED A COMPLAINT WITH MY CREDIT CARD COMPANY AN IT HELPED TO GET THIS CHEEP COMPANY TO RESPOND WITH IN A FEW DAYS NOT A MONTH , IF U DECIDE TO PURCHASE ANY THING FROM THIS OUTFIT BE AWARE THEY DO NOT CARE IF OR WHEN U GET SERVICE AN ADDRESS ANY ISSUSE THEREFOR I AM GIVING THEM A NEG, REPORT IN THEIR HANDLING OF THIS PURCHASE , BUYER BEWARE ,”

Helpful Report

Posted 5 years ago

Marilyn Har****

Verified Reviewer

“I don't think my MobileHelp is working properly. And I don't feel comfortable with it because I live alone and am handicapped and truly need something I can depend on working when I need it. This one the amber light flashes and the green just ever so often. I charge it every night and make sure it's done properly. This is not my first, I had a Great Call for many years and it always worked when I needed help. Please help me with this one. Marilyn”

Helpful Report

Posted 5 years ago