Hi Sean, we’re sorry to hear the battery life didn’t meet your expectations — we understand how important longer runtime is for your experience. Our customer service team will reach out to you shortly to help troubleshoot the issue and make sure your battery is working properly. Thanks for your patience.
“I ordered two batteries and only received one. Frustrating but, when I took pictures and explained my problem, a new battery was sent out immediately.
Love the quick and understanding responce.
Thanks, love the product!”
Hi MaryLou, we’re so sorry to hear that the battery didn’t work. I notice that our customer support team is currently following up with the issue. They’ll check on the situation and make sure the problem is resolved for you. Thank you for your patience and cooperation.
“I have several others and they all seem to work well. I do have 1 that has a small defect. When charging the little indicator lights don’t all work. It’s a bit of guessing game with this one.”
Hi Gary, thank you for sharing your feedback and for being a returning customer. We’re sorry to hear about the issue with the indicator lights on one of your batteries — we understand how inconvenient that can be. Our customer service team will reach out shortly to help troubleshoot the problem and make sure everything is working properly again.
Hi Scott, we sincerely apologize for the frustration this has caused — we completely understand how upsetting it is to be charged and not receive your order. Our customer service team will reach out to you shortly to solve the issue and make sure your order gets to you. Thank you for bringing this to our attention, and we appreciate your patience while we get this resolved for you.
Hi Paul, we’re very sorry for the frustration this delay has caused. Our customer service team will contact you and ensure that the problem is solved for you. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.
