Hi Paul, thank you for your feedback. We’re sorry to hear the battery isn’t reaching a full charge or holding it as expected. It usually means the charger/cable isn’t providing enough power to top it off. Please try charging the battery using a wall outlet with a compatible charger (for PD batteries, we recommend a 24W+ PD adapter) and make sure you’re using the original ororo charging cable, with all connections firmly secured. It’s also best to charge at room temperature (about 41°F–113°F / 5°C–45°C), as very cold environments can slow or limit charging. If the battery still won’t reach a full charge after these steps, please email us at support@ororowear.com, and our team will be happy to assist further. Thanks for choosing ororo.
“I was gifted the heated vest one year ago. In less than 3 months, the original battery would not charge. I bought this second charger with hopes that I could use the vest again. The new battery never fully charges. I have charged the battery for many hours only to have one light still blinking. I am terribly disappointed.”
Hi Jen, thank you for sharing your experience. We’re sorry to hear about the frustration with both batteries. Please rest assured that our customer support team is currently following up on this matter and working toward a resolution. Thank you for being so patient.
“I had to buy this because an Ororo jacket that I bought as a gift for Christmas did not come with the needed battery. I contacted the company but never heard a word back from them. The battery works fine... but I never should had to buy it. Poor customer service.”
Hi Mary, thank you for sharing your experience with us. We’re sorry to hear about the frustration regarding the battery and the lack of response. Please rest assured that we are currently following up on this matter and working toward a resolution. Thank you for your patience.
