“For $24.99 shipping costs to Alaska I would have expected FedEx or UPS next day. Instead I got USPS snail mail and still have not received my battery that was ordered on 03/11/26. Request for review arrived before the battery. Not sure how well the battery will preform as I have not received it as of this review. Will never buy from ororo again.”
Hi Robert, we’re sorry for the delay and the frustration caused by the shipping experience. We understand your expectations, and we sincerely apologize for the inconvenience. We’ll share your comments with our team for review to ensure improvements in the future. We appreciate your patience, and if you need further assistance, please reach out to our customer service team at support@ororowear.com. Thanks for your understanding.
Hi Nick, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
“I like having the extra power and the charging cord built into the battery. My only negative is the size compared to the 5K that comes with the jackets. I have an Original vest from two years ago and the battery pocket is more of a horizontal rectangle and easily fits this 7K battery and a spare back up. I ordered a new 7zone vest this year along with the new 7K battery. The battery pocket is more of a vertical rectangle and smaller so it is very awkward to change out my batteries and difficult to hold this larger size. My issue isn’t with the battery but with the pocket to hold it in my new vest.”
Hi Amy, thank you for sharing such detailed feedback. Your comments about the pocket orientation and size have been shared with our team as we continue refining product design and usability. Thanks for your thoughtful feedback and for choosing ororo.
