Hi there, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the delay. Our customer service team is already following up on this for you. Thanks for your patience.
Hi Andrew, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate your input, and we’ll continue working to improve our products and overall experience. Thanks for your understanding.
Hi Vicky, thanks for letting us know. We hope you enjoy it once you have a chance to try it out, and we’d love to hear your thoughts after you’ve used it. Thanks for your support.
“This battery is larger and heavier than the mini 5k, but it provides more heating time which is nice on long outdoor activities. I've only had this battery for 6 -weeks, and I get cold easily, but I haven't had it run out of power on several different occasions.”
