“Has worked pretty well for me. Informed me when my primary pump failed, which was helpful. Only problem is that it doesn't reconnect automatically when disconnected from WIFI?”
“Very easy to install and hook up to the app. Others have a separate float you must use this is an infrared laser. Give me a piece of mind knowing my sump pump has a backup alarm to it”
“Like others, I too had trouble syncing the monitor to my internet. I contacted customer support (which was quick and excellent). I went through a bunch of steps, but the problem was my phone was connected to my VPN network. I paused it and it then connected seamlessly. No where in the instructions does it mention this,something I suggested they change. So, make sure your VPN is disabled during installation”
“I know a lot of reviews say connection was lost constantly, but I had no issue with losing connection. Where I had an issue is how sensitive the sensor is that goes into the sump pit. My sump pump is 3/4 HP and it splashes very little water when it discharges. I put the sensor high enough to avoid the splashes. Unfortunately, it unavoidable and every time the pump discharged, water would hit the sensor and I would be ambushed with alerts. Phone calls, text messages, notifications, etc every 12-20 mins stating there was a high risk of flood on a gorgeous sunny day. I love the features of the device, but there's no way to fix the sensitivity issue.”
“I was looking for a sump monitor, with remote notifications and ability to trigger a 120v backup pump. What I got was 2 out of the 3 things on my list. (1 and 2, with the ug only able to monitor when primary pump was running) Everything about this was a bit ambiguous, adverstising, site docs on device, plumbingsupplyandmore docs on the device. Heck even the program name is not what they tell you. It's "Moen, Smart water network." The app actually made thing clearer with it idiot proof install/walk through. It said, do not plug in your backup pump! Once it was installed and configured (Note turn off mobile data, and force connection to stay when using WIFI or your device will jump off the moen device wifi at 2.5 ghz. That's right, you device and router needs to support 2.5 ghz and be configured to use it, or your not connecting to this without a hardline ethernet. Other then that let's she how it goes in the long term.Sump details: Main Pump 2011 Zoeller m98 backup is a 12v zoeller 507 that I have on a 12v supply that works off 120v and is connected to a large battery backup for my network, security, and fire alarms.”
