“I got a bag pouch as my mystery "towel". I didn't mind if I the print wasn't ideal but it's advertising as a towel and it wasn't. Sand cloud resolved my issue but I still wouldn't recommend the mystery towel.”
Hi Cole,
We're really sorry to hear that your Mystery Towel didn't meet your expectations and that you received a bag pouch instead. We understand how disappointing it can be when a product doesn't match what was advertised. Your feedback is important to us, and we appreciate you sharing your experience.
We're always looking to improve, and your input helps us in that process.
Take care,
Team Sand Cloud
Hi there,
Thank you for your feedback regarding the missed call. We apologize for not connecting with you as expected. Your experience is important to us, and we’re reviewing our communication processes to ensure improvements moving forward.
Thank you for your understanding.
Warm regards,
Team Sand Cloud
Hi Victoria,
Thank you for sharing your thoughts on the Mystery Towel Regular Size. We appreciate your feedback and understand that it met your expectations without any surprises. If there’s anything specific you’d like to see improved or features you wish were included, we’d love to hear more!
Thank you again for reaching out!
Warm regards,
Team Sand Cloud
