“The pouch is cute and I will get some use out of it.
However it looks weird because the use scraps so the vertical lines of the fabric don't line up.
Other than that it looks like it will hold up well.”
Hi Kelly, thank you for taking the time to share your feedback on your Mystery Pouch X-Large. We're glad to hear you found it cute and expect it to hold up well. At the same time, we understand your concern regarding the fabric pattern alignment and how the vertical lines not lining up impacted the overall appearance.
We’d love the opportunity to discuss this further and help make things right. We’ve sent you an email to follow up and provide assistance. Kindly respond to the email we sent, and we’ll be happy to continue helping.
Hi Tamara,
Thank you for taking the time to leave a review for your Mystery Pouch X-Large. We appreciate your feedback and understand your thoughts regarding the mystery item experience.
We would love the opportunity to discuss this further with you and better understand your experience. We have sent you an email regarding your order and would appreciate your response.
Kindly reply to the email we sent so we can continue assisting you.
Hey Catherine, thanks so much for your feedback—we’re really sorry to hear the Mystery item didn’t meet your expectations. We completely understand how you were hoping for more of a surprise, and we appreciate you sharing your experience. We’ve sent you an email to make this right. Thank you for supporting our mission to protect marine life! 🌊
Hi Florence,
Thank you for taking the time to share your feedback regarding the Mystery Pouch X-Large.
We are sorry to hear that the item was not something you needed.
We have reached out to you directly via email to discuss available options, including a return, exchange, partial refund, or gift card. Kindly respond to the email we sent at your convenience so we can assist you further.
Thank you again for your feedback and for giving us the opportunity to improve.
