“This is my 2nd replacement cover. The cover was easy to install and fit well. The only thing I don't like is this cover only has a single door. The original and 1st replacement covers had a front and back zippered door, which allowed me to remove things from both ends.”
Hello Susan,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Been using shelter since 2009, have only purchased the lighter replacement cover since the original cover needed to be replaced. I can get two years from each one, two years of 12x24 storage for $250.00 @ year is not bad,”
“After about five, or six years a hail storm did in the previous cover this summer. Purchasing the replacement cover directly from Shelter Logic was a cost saving over local sources and delivery time was very reasonable, although there was no tracking info provided. I am happy the snow will be kept outside the garage now.”
“Quick ship and as described, I still haven't installed it yet, it'll probably be Spring time before I get my area cleared when I want to place this garage, a quick look at the contents and it looks good.”
