“Shortly after we put up our REPLACEMENT cover we noticed that it was already wearing thin where it went over the support bars. We could see light through the top when looking up from inside. We had to purchase another stronger tarp to put over the top to be sure it won't start leaking again.”
Hello William,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344..
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
Hello Nicholas,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“Once it arrived the replacement cover fit as it should. I asked for just the main structure cover and one missing horizontal stiffing tube but, SL was kind enough to send a complete set of 3 covers. In the end that was a wise decision because the non-zippered end also ended up having a hole in it that I did not previously see until the structure was erected.”
Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“This is my 2nd replacement cover. The cover was easy to install and fit well. The only thing I don't like is this cover only has a single door. The original and 1st replacement covers had a front and back zippered door, which allowed me to remove things from both ends.”
Hello Susan,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Been using shelter since 2009, have only purchased the lighter replacement cover since the original cover needed to be replaced. I can get two years from each one, two years of 12x24 storage for $250.00 @ year is not bad,”
