“Bought two of these shelters a year and a half ago and I've been both very happy and very disappointed in their performance. One of the two has worked pretty well, in spite of the numerous pinholes that it came with (which ShelterLogic claims are normal).”
“I bought this product in Oct 2015. It made it through the first winter with minor tears. I patched them up with gorilla tape. Last winter, the tears got bigger. I took down the entire cover to repair. While I was putting it back up, it was tearing more. The material doesn't last long at all. Doesn't hold up to changing weather conditions of Maine.”
Hello Ron,
Fabric life is affected by application, location and the physical elements the shelter is exposed to. We offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. For more information feel free to give us a call at 1-800-932-9344. , Customer Service
“Bought this in April this year, did not get to put it up until early June, now 3 months later I have 3 tares in the main canopy where the material is resting on the polls. And I can see signs that it is just going to rip apart. We have had no rain or winds in the past 3 months. Somewhat dismayed! Really like the size.”
Hello,
We are very sorry to hear about this! Your cover does include a one year warranty. We would suggest filing a warranty claim for your shelter. The link to the warranty page has been included below.
http://www.shelterlogic.com/support/forms/warranty-claim/
Thank you , Customer Service
“Went out of town for a week for work and we got about 10 to 12 inches of snow. Down it came. The bent and broken pipes tore through the canvas. TOTAL LOSS. I had the entire structure assembled per the instruction book and properly anchored to the ground. If you live in a place that gets any snow, don't make the same $400 mistake that I made. I am luck my car wasn't inside because I'm sure it would have scratched the paint and broken windows.”
Hello, We are sorry to hear this happened. Since this is a temporary shelter it is critical that snow is removed from the roof when it starts to accumulate to avoid any damage. We do have wind and snow load rated buildings available if you were looking for a more permanent solution that requires less maintenance. If you have any questions or if we can help in anyway, please call us at 1800-932-9344. Thank you ,Customer Service ,Danielle
“I have two of the auto enclosers and love both of them. I can even fit my diesel pick truck in it when I have to. Highly recommended. Even my cat likes it.”
“I purchased this shelter 15 months ago. Is was holding up pretty good. I live in Michigan where I only really worry about snow or rain. Besides a little condensation buildup in the shelter it was looking good. Well about a week ago, Michigan was hit with severe wind and the cover was torn at every contact point (point where the tarp touches the poles) on the shelter. The material is weak. If you live in a windy area, I would not recommend this shelter. Or if you already have it, maybe try to reinforce he tarp at the contact points to prevent this.”
Hello, We are sorry to hear you are not satisfied with your purchase. Customer satisfaction is important to us. Since this is a temporary shelter, if severe winds are expected we do recommend removing the cover to prevent any damage. We would be happy to discuss this further with you and provide you with some different options for replacing your cover. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
“I bought my AutoShelter 1020 back in 2013, length & width was perfect to house Motorcycles, lawn mowers & small sport car. Has held up to many of wind, rain & snow storms. Now I use it as a carport that can be closed up when needed.”
“We are on our 3rd unit. Life is about 3 years here in Michigan We use for Lambing shed in our field. Nice protected space,light & bright. Cannot build a permanent structure for the price.”
