“We just set this up and it took my husband about 8 hours with my help. When we started with the tarp we noticed that the back door had a hole already patched!! So basically they jus have torn a hole in the tarp while making it and just patched it.
After a week of this being up we are questioning if we should leave it up during the winter but since we paid about 330 and took us all day we decided not to put anything of value in it and when it flies away (because it looks like it's going to) we will let it go and NEVER buy it again.
Waste of money unless you just need it for a dew months during the summer or if you don't mind worrying every time a strong wind comes up.”
Hello, We are sorry to hear you are not satisfied with your purchase and would like the opportunity to make this right. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you , Customer Service
Hi Madeline, We are sorry to hear you are not satisfied with your shelter. This product comes with a 1 year warranty from the date of purchase. You can file a warranty claim right on our website so we can review this further and see if you qualify for a replacement. If you have any additional questions, please give us a call at 1800-932-9344. Thank you,Customer Service,Danielle
“I bought this at my local Pepboys after the one I had finally gave out after 8 years so wanted to stay with the same brand. Unfortunately after 5 months it's starting to tear where it goes over the pipes to the roof. Of course Pepboys had a rebate and needed the original receipt so now I don't even have that guess I'm screwed.”
Hello, We are sorry to hear you are not satisfied with your purchase. Please give us a call at 1800-932-9344 so we can further discuss what would be required to file a warranty claim. If you do not have your original receipt, we can also accept a copy of your statement showing the charge at Pep boys. Thank you , Customer Service
“Purchased mine from K mart in Hudson Florida. About 4 months after having it put up the corners of the top started to unravel. One month past my one year warranty expired, the whole top disinigrated and the siles fell to the ground. Upon my call to the company, they informed me that the material used in this canopy is not meant for sun or heat. What?? Then why are they being sold in Florida?? Now I am looking at about $200 in tarps and labor to have it covered again. This company may have decent products, but I will never purchase another one.”
Hello, We are sorry to hear you are not happy with your purchase. This auto-shelter can be left up all year and is UV treated inside and out. The fabric life span can vary based on location, application and the physical elements it is exposed to. We would be happy to discuss this further with you, please give us a call at 1800-932-9344. Thank you ,CS,Danielle
Hello,Thank you for your feedback. We are sorry to hear your cover is torn. We do offer replacement covers and would be happy to discuss this further with you. Please give us a call at 1800-932-9344. ,CS,Danielle
“From parts being labeled wrong, and having to figure it out on my own, to the first cover lasting only 6 months and the replacement cover not including the end pieces, now they are trash after a little over a year, and the only way to replace them to to buy a complete cover set.. The whole building is twisted from wind, and I live in Ga so no snow load. This is just a cheap, get you out of a pinch shelter. Would not recommend it to an enemy, certainly not a friend... Save your money and buy a real wood building..”
Hi Kenn, We are sorry to hear you are not happy with your product and appreciate you taking the time to leave this feedback. We would be happy to discuss this further with you and help find a resolution. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you ,CS,Danielle
“I have friends of mine that have purchased the exact same model and it worked great for years. I just purchased mine and set it up all by myself. I had to adjust the installation process a bit to accomplish the task, but it worked out great.
I have read some of the reviews, and one friend had an issue, but found out they did not anchor it down and when a strong wind came along, the carport flipped. You have to follow the directions if you want results.
The only adjustment I would make is clearer markings on all piping as quite a few were faded (I just compared to others) and that screws were in separate labeled bags.
All-in-all I am pleased”
