“I bought the shelter for the winter rains that we get and a light rain at work just fine but with the heavy rain we've had for a few days now it is far from being waterproof my vehicle has got water droplets all over the hood and the roof and each the support frames has water drops on the inside how can it be called waterproof proof at this point I want my money back!!!”
Hello, We are sorry to hear you are not satisfied with your purchased. Based on the photos provided it appears you are experiencing condensation in your shelter. Condensation occurs when warm moist air comes in contact with a surface that is at a lower temperature. Warm air can hold more moisture than cold air. When warm air comes into contact with a cold surface the warm air can no longer retain its moisture. This causes small water droplets to form on the cold surface. We would recommend purchasing a vent kit (model 11300) to help correct the issue. If you need further assistance, please give us a call at 1800-932-9344. Thank you , Customer Service
“I have two of these. One in my back yard for storing ride on mower, garden tools etc. Have had this one for about seven years. Anchored to wooden floor. Just started to rip along the centre line. Tarped for the winter. The second one i have had for about five years and houses my van in the winter. Expanding bolts drilled into the ashphalt have kept it secured. Both have withstood high winds and heavy snow. Starting to rip along the lower part of the roof line. Important to remove heavy drifts of snow with a snow rake. Have to replace both in the Spring, but not happy with the cost of replacement covers compared with the cost of the complete package”
“Bought this 2 years ago. I live in upstate ny and had snow the first year and it bent the center 3 roof pipes then during the summer i noticed the roof had a slight tear which i repaired. Then in november we got a few inches of snow and total collapse. If your buying a shelter buy the barn shape with the upgraded fly because the standard will fail and they know it that is why they only give you a 1 year limited warranty”
Hello, I'm sorry that you've had issues with this unit. The peak shaped units do require a higher maintenance when it comes to snow. The fabric life varies based on application, location and the physical elements. We would love to discuss this further with you and find a solution. Please give us a call at 1800-932-9344 and mention your review. Thank you!,Customer Service,Ana
“All of the nuts back themselves off. You will want to add locktite or replace with locknuts. The cover had holes at stress points just after 1 year. They sent me a 4" patch which wouldn't patch a single hole, let alone the lot of them. It's now 25 months old and the cover has shredded in a 20mph wind storm.”
Hello, We are sorry to hear you are not happy with your shelter. The fabric life span can vary based on many factors. If your cover is failing in many places, we would recommend replacing it at that time to avoid any further damage to your shelter. We would be happy to discuss this further with you and find a resolution for you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
“I was hoping to get a lot more life out of the carport. It seems to be ripping on the edges where the bars are. My father purchased one the same time I did and is having the same problem. We both need replacement covers already it's been almost 2 years.”
“All of the nuts back themselves off. You will want to add locktite or replace with locknuts. The cover had holes at stress points just after 1 year. They sent me a 4" patch which wouldn't patch a single hole, let alone the lot of them. It's now 25 months old and the cover has shredded in a 20mph wind storm. Also, I bought their most expensive anchors and over half of them failed on installation. The crimps on the cables gave out. Finally, the bar that they give you to set the anchors in lasts about 1 anchor and then you're SOL.”
“Purchased Oct. 2014, did not assemble until Aug. 2015, currently the cover is tearing and splitting at each pole. Structure tubing is sound and holds up well. I have a request in for a replacement and / or upgrade cover, the price is what you get? I wish it would have lasted longer.”
Hello, We are sorry to hear are not satisfied with your shelter. Fabric life can vary based on location, application and the physical elements it is exposed to. We would be happy to discuss different options for a replacement cover. Please give us a call at 1800-932-9344. Thank you, Customer Service
