“Do not waiste your money I bought the garage in a box and cover came off within two months the warranty only applies to the frame this is extremely deceptive I’m following up with reaching out to the better business bureau Shane on you crooks”
Hi Jim,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Hi Roy,
Thank you for your fantastic 5-star review! We're so glad to hear your Garage-in-a-Box® SUV/Truck arrived quickly and that you enjoyed the free shipping. Your satisfaction is our priority, and we appreciate your support.
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
“After our 2 year old shelter wore out, we had to find another solution. Our contractor recommended Shelter Logic because he has built so many of them, and trusts the quality! I also saw that my nephew had just put one up in Michigan! The difference with this product and another brand we had, is that the roof pitch will allow the snow to slide off much better and we can put far more inside, with extra room to move around! The quality is outstanding and far exceeded our expectations compared with our previous one. Ordering and shipping with shelter Logic Direct was so much better than I expected. They were so easy to work with and helped us track the delivery which made all the difference! Their shipper called me directly and that allowed our contractor to meet him at our home. Highly recommend Shelter Logic Direct for extra storage and we love the way it looks on our New England property!”
Hi Elizabeth,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you chose the Garage-in-a-Box® for your new storage solution and that the quality has exceeded your expectations. It’s fantastic to know that the roof pitch allows snow to slide off easily and provides you with ample space inside. We appreciate your kind words about our ordering and shipping process; it’s wonderful to hear that it made everything smoother for you and your contractor. If you have any questions or need further assistance, we’re always here for you!
Best,
The ShelterLogic Team
“My wife and I were able to assemble the shed ourselves. This was our second Garage-in-a-box and the assembly technique was basically the same. Some issues with burrs from dull punches and the alignment of some punched holes made assembly difficult (had to run a drill thru the hole to get bolt in) but other than that it was smooth sailing. Keeps my Kabota tractor and lawn mower out of the weather.”
Hi Richard,
Thank you for sharing your experience with us! We’re glad to hear that you and your wife were able to assemble your Garage-in-a-Box successfully. We appreciate your feedback regarding the burrs and alignment issues—your insights are valuable as we strive to improve our products. It’s great to know that your tractor and lawn mower are now protected from the elements. If you need any assistance in the future, don’t hesitate to get in touch!
Best,
The ShelterLogic Team
Hi there,
Thank you for your 4-star review! We're sorry to hear that your box arrived damaged and that you noticed a small hole in the door panel. We understand how frustrating that can be.
If you find some time, please reach out to our customer service team. They’re ready to help and will work to resolve any issues you may have. We appreciate your feedback and hope that despite this setback, you enjoy your Garage-in-a-Box!
We can be reached on 1-800-560-8383 or via live chat.
Best,
The ShelterLogic Team
“The tent is good quality and already holds up better than the junk you get off amazon. I do wish it came with the right ground anchors instead of temporary ones but they work pretty well too . I did have to email customer support because after 11 days the tent still hadn't shipped and the 10% discoiunt codes they give you never work. #Sweeps”
Hi there,
Thanks for your thoughtful 4-star review! We’re glad to hear you found the quality of the Garage-in-a-Box® to be a step above the rest.
We’re sorry to hear about the shipping delay and the issues with the discount codes. Your experience is valuable to us, and we're continuously working to improve our service. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
The ShelterLogic Team
“The garage is great. The cover can last about 5 years before it needs to be replaced because of UV damage. At least in Alaska that is how it is. Carries a good foot of snow on it(then I knock the snow off from the inside with a custom towell on a rod tool.)
The bad: I ordered 6 of these and only 5 actually made it to me. The logistics company I picked them up from downtown told me 1 had been stolen out of the warehouse. Not really ShelterLogic's fault, I just hope that customer service at ShelterLogic handles the situation and doesn't force me to deal with the shipper and insurance claims, etc.”
Hi Scott,
Thank you for your detailed review! We’re delighted to hear that the SUV Garage-in-a-Box® is working well for you in Alaska and that you’ve found effective ways to maintain it. We understand your concern regarding the missing unit, and we appreciate your patience as we work to address the situation. Our customer service team is here to help, and we’ll do our best to assist you promptly. If you have any further questions or need assistance, please don’t hesitate to reach out!
For ShelterLogic product inquiries, please call 1-800-560-8383.
Best,
ShelterLogic
