Thank you so much for your kind feedback Sarah! We are happy to hear that our customer service was helpful and that your replacement flosser is working well for you. It’s great to know it’s making such a positive difference to your gum health. ~Breanna
“I have used it for 2 weeks now and it’s doing its job nicely, so no issues there.
I am giving it 4 stars for its aspect. Although it came in a very nice box, as a high quality product, I am quite disappointed. The plastic looks very cheap. Hopefully is just an appearance and the product itself will be resilient.”
Thank you for your review Nicoleta. We’re glad to hear the Water Flosser with UV Steriliser is working well for you. We appreciate your feedback regarding the appearance of the plastic — we take all comments on quality seriously and will keep this in mind for future product improvements.~Suzanne
“To have sterilised the water used is so important . The flosser itself is simple to use and therefore easily becomes a part of ones dental care regime . I am very pleased with my purchase .”
We are delighted that you find the water sterilization so important and that the flosser has been easy to integrate into your dental regime. Thank you for choosing our product! -Tina-
Thank you for bringing your experience with the UV Water Flosser to our attention. We are genuinely sorry to hear that you found it tricky to use and that the instructions were not helpful. That is certainly not the experience we want for our customers, and we apologize that you haven't been able to continue using it.
We take feedback on usability and instructions very seriously, as we want everyone to be able to enjoy the benefits of this product.
We would love to help you get the most out of your flosser!
We have a few simple video tutorials and troubleshooting guides that often clarify the initial setup and technique. I will reach out via email with a video tutorial. -Tina-
“The original flosser I bought stopped working after 4 months but was quickly replaced by the team
Communication was good.
Another one came but unfortunately didn’t work. Contacted again and no issue in replacing.
The new flosser is great and easy to use on different settings
Does a really good job
Concerns were addressed quickly by the team so appreciate that”
Thank you so much for taking the time to share your experience with us.
We sincerely apologize for the inconvenience caused by the initial two flossers not working correctly. We understand how frustrating it is to receive a product that fails to meet expectations, and we are grateful for your patience and good communication as we worked to resolve this.
We are thrilled to hear that the final replacement is working great and doing a "really good job" on its different settings. Knowing that our team was able to address your concerns quickly and effectively is very important to us, as ensuring a positive customer experience—even when things go wrong—is our top priority. -Tina-
