“Why has this been changed no menthol taste at all order the same one every time old one was a pinky colour strength 20 new one is a clear colour strengh 18 is so bad it taste like pound land one what is going one unhappy customer”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I have been using this e-liquid for Yeaaaaaars and it was my absolute favorite. My last order was a big disappointment.... They changed the flavor and the taste and it is now horrible.... I'd ordered 20 bottles.... don't know what to buy now....”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“As stated in lots of comments the new flavours are horrible. But the company is ignoring emails and still have no refund. Very angry ex customer”

Helpful Report

Posted 3 years ago

Good Morning Carole, Thank you for sharing your VIP experience! We apologise for any inconvenience this has caused, and after our conversation I am glad that we were able to resolve your query quickly and efficiently. If you have additional questions or queries, please don't hesitate to contact our friendly customer care team on 0161 413 0370, or send me an email at reviews@vipcig.com. Best Wishes Grant VIP Customer Care

Posted 3 years ago

“This is just awful now, why have you changed it ? Won’t be purchasing anymore.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I had been using triple menthol ice in the old flavor ever since I gave up smoking, but the new flavor tastes disgusting, I will never buy VIP again. GO BACK TO THE OLD FLAVORS PLEASE!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Been using this vape for 5 years now and don't like this new version, please at least give people the option to buy the original version.”

Helpful Report

Posted 3 years ago

Good Morning Mark, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I really don’t like the flavour change, I have been using you for years! The new flavour is not nice at all, please go back to the old flavour”

Helpful Report

Posted 3 years ago

Hi there Laura, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Totally not understand your decision about new flavor the old style was AMAZING THE BEST now? Now taste like from pound shop, cheap and smell horrible. I have to find another so you lost another client but if you bring back old style let us know by email, thanks”

Helpful Report

Posted 3 years ago

Hello there Angelika, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Triple Menthol Reviews