“A few were broke when we opened the packs.
Also husband took the day off of work for delivery which was 7-21:00 so was in all day waiting and they came the following day. No one informed us of this.”
Hello,
Thank you for your feedback. We do recommend customers order a sample of the tile before placing a main order to ensure an accurate representation of the tile colour.
Kind regards,
Walls and Floors
“Hi there quality of the pannel is excellent just set the pannel but didn’t realise one of the pannel is bit different colour. Is it possible to get the same one or how it works? Please reply me back thank you.”
“The tiles would have been really lovely if they had been packed properly (not just in paper and a box) and if they hadn’t arrived in pieces. I’m really disappointed with both the retailer and the delivery company. On the plus side, the full refund was processed quickly.”
“I ordered 16 tiles - I needed 6, minumum. The first batch all had weird lines printed across them which was not in the picture on the website. I had a replacement order sent out by Walls & Floors, and in some of the replacements you can still see the lines (although more faintly on these tiles). I have 6 tiles that are good enough to use and the design is lovely but I think there is a fault in these batches and if you're ordering them I would suggest you leave lots of time to check them and have replacements sent, if necessary.”
Hi there,
Thank you for taking the time to leave us a review.
I am sorry to hear of the printing issues you have experienced with your tiles.
I have emailed you to discuss this further.
Kind regards,
Walls and Floors.
“The actual lights are amazing however the sticky tape on back is just not strong enough and all light fell off within 6hrs. Had apply some glue to back. Let hope that works”
