Good morning,
Thank you for taking the time to leave a review.
It’s important to note that to avoid delivery costs, samples should be ordered using the designated “FREE CUT SAMPLE” and "FULL SIZE SAMPLE" buttons on each product page. Your order was placed as a singular tile rather than a sample, which is why the delivery charge applied.
That said, I’ve gone ahead and refunded the delivery fee for you as a gesture of goodwill.
Please do reach out should you require anything further.
Kind regards,
Walls and Floors
“Really really poor after sales by this company..
Avoid them like the plague!!!
On receiving the tiles firm them, advertised at 300x100mm the tiles were actually 300x95mm.. miss sold!
Having sent an email to ask what was possible in terms of help, I received an email straying ‘we’ve measured our tiles, and they’re coming out on average 98mm’ - I also sent at their request, a photo evidencing the actual length of the tiles I received with a tape measure detailing measurement.. their response; ‘we can see there’s a gap between your take and the edge of the tile, so the measurement isn’t accurate’ - why on earth would I do that one asks.. I just want to tile my bathroom, I’m not a professional complainer!
NB. Tiles that measure on average 98mm are not 100mm.. or am I missing something?!?
Avoid this company at all costs.. horrify
Customer service!!”
