“This company does not either deserve the effort writing the review or the one star awarded.
They sent the wrong size tile, accused me of ordering the wrong size, then had the cheek to charge me £40 for refusing to accept the delivery. The woman who I spoke to at customer services seemed like she hadn't got a clue what she was talking about and all she seemed interested in was charging me a 40 pounds charge.
Be very careful with these people and avoid is my advice.
Tiles direct on the other hand were wonderful.”
“Ordered two panels acoustic oak paid for someone to come fit them sadly one was grey other was oak sadnpart when I spoke to customer services I told the lady what happend all I got was sorry about that no care what's so ever but did change it next day so can't complain about the actual materials as they are worth buying quick delivery just really annoyed had to pay the man extra for them to be fitted as he had to come out twice would of got 5 star if it wasn't messed up order do check your orders before they leave to make sure of wrong could match.”
“They knew how to take money but forgot to deliver the products, they don't have a customer service phone number because of the complaints, they were supposed to be delivered 4 days ago and instead I wonder what products are missing, I don't recommend it, don't be surprised if you receive broken panels, I saw with my own eyes when the delivery man stepped on the panels”
“Unfortunately my order of panels arrived damaged. The response from customer services was very good. Very quick response to my emails and quickly arranged products to be collected with the option of a refund or replacement. Thank you”
Hi Shaun,
Thank you for your review.
I am sorry to hear that you received damaged panels; however, I am happy to hear that we were able to resolve this efficiently for you.
Please feel free to reach out to us if you need any further assistance.
Kind regards,
Walls and Floors.
