“Not really impressed about the sample, very thin wood piece and not really well built. Including the felt wasn't thick enough to give you acoustic protection”
“Ordered 24 m2 of another tile. Received an email to say they didn't have enough (Why did it let me order them then?) and offered alternatives. I picked one and emailed to confirm I needed the same sq mtrs. They arrived and tiler was informed. When he came to start the job said there weren't enough. They had sent 14 m2 and not the 24 m2 as per the original order. Got onto the company and after some discussion they accepted it was their fault and would send out the remainder to make up the original amount. Duly arrived yesterday and tiler had already started, however they are different batches and different shades (although not by much). Unsure if they only have ends of batches or the back-office quality checks don't include batch numbers but very poor and very disappointing. Will be contacting them again tomorrow”
Good Morning,
Thank you for your review. I am sorry to hear that your samples have yet to arrive.
I can see that the parcel is Ready for Delivery today for you. Due to the bank Holiday, there has been a slight delay. I do apologise.
Kind Reagrds, Customer Service
Hi There,
Thank you for your review.
I can see that we have been made aware of this, and these panels have been replaced for you.
Please feel free to reach out if you need any further assistance.
Kind regards,
Walls and Floors.
