“All was fine until we noticed there is an issue with one of the panels that is going to significantly slow down the project until the item is replaced.”
Hi Michael.
Thank you for your review.
I am sorry to hear that you did not like these tiles.
These tiles are not all the same colour; they are multicoloured and are all different.
These are sold as a mix, we cannot guarantee that you will get all red tiles.
Kind regards,
Walls and Floors.
Hi Gemma,
Thank you for your review.
I am sorry that the samples did not make it to you. I tried to contact you regarding this today, however, I was not successful.
I have left you a message. Please get back to me at a convenient time for you, and we can get this resolved.
Kind regards,
Walls and Floors.
Hi Charlotte,
Thank you for your review.
I am sorry to hear of the delivery issues you are experiencing with your order. I can see you have been in contact with us, and we are currently looking into this now for you.
Kind regards,
Walls and floors.
“only sent samples so not decided as yet - as usual Trustpilot in like a flash before anyone can evaluate products. That is why i do not think a lot of the reviews are any use. Only look at ones that are detailed not turned up onsime etc. Finding authentic reviews is difficult when buyers are asked within hours on products so they never get the chance to use them before giving a review ..”
“Previously bought panels from here so second visit. Although the panels were the same as previously bought, we found these panels to be easily marked.”
Hi Jonathan,
Thank you for your review,
I am sorry to hear you were not happy with your panels.
We are happy to look into any quality issues if this is escalated to us, however, I cannot see that you have been in contact regarding this.
Please feel free to reach out to us for further assistance.
Kind regards,
Walls and Floors.
