“The cassettes are suppose to be good for 30 days. Mine get used for first time and it immediately says 24 days left. They last for 2 1-2 weeks before needing replaced.”
Hi John,
Thank you for your review. We appreciate your feedback regarding the cassette's lifespan. We're sorry to hear that your experience didn't align with our expectations. It's essential for us to deliver reliable products, and your input helps us improve.
We have reached out to you via email to offer further assistance with regard to your issue. Please check you inbox. We look forward to working with you towards resolving this issue.
Best regards,
Your friends at WaterGuru
Dear Lynette,
Thank you for your wonderful 5-star review! We're thrilled to hear that the daily reports from the Water Guru Cassettes are making it easy for you to maintain safe water. Knowing exactly what you need is key to enjoying your pool experience, and we're glad to support you in that.
Should you have any questions or need further assistance, please don't hesitate to reach out. We're always here for you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Dear Tony,
Thank you for your fantastic 5-star review! We are delighted to hear that you are enjoying the SENSE S2 C5 Cassette 3 Pack. Your support means the world to us, and it's always wonderful to know our products are meeting your needs.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“I enjoy using this and feel empowered to properly manage my pool on a day-to-day/week to week basis.It’s great for following trends and how my various changes in variables affect the pool. Calcium hardness seems to always be off when I compare to Leslie’s, which is always high on WG in the normal range at Leslie’s. Customer service has been great.”
Dear Matthew,
Thank you for your fantastic 5-star review! We're delighted to hear that the SENSE S2 empowers you to manage your pool effectively and that you're able to track how changes in variables impact your water quality. It’s great to know that our customer service team has provided you with the support you need.
We understand that chemical readings can vary. Our FC and pH pads utilize custom WaterGuru proprietary chemistry, ensuring reliable and accurate readings. The TA, CH, and CYA pads, being more recent additions, are supported by ongoing improvements to their algorithms and accuracy as we continue to refine their performance.
We’re here to help if you have any questions or need further assistance. Your satisfaction is our priority!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“PH and FC are always on point compared to Taylor results. I am looking forward to their new C5 cassettes which should be a great improvement to the current ones.
The most stars to this review go to their customer service. A+ so far.”
Hi Miguel,
Thank you for taking the time to leave a review. We greatly appreciate your feedback. We've reached out to you via email to address and resolve the issue you've mentioned. Please check your inbox at your earliest convenience. We look forward to resolving this matter and ensuring your satisfaction.
Thanks!
Your friends at WaterGuru
Dear Keith,
Thank you for your fantastic 5-star review! We’re so pleased to hear that our customer service team was able to resolve your issue promptly. Your satisfaction is very important to us, and we’re here to assist you anytime you need help.
If there's anything else we can do for you in the future, please don’t hesitate to reach out!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Dear Jay,
Thank you for your amazing 5-star review! We’re thrilled to hear that the SENSE S2 C5 Cassette is working perfectly for you without any issues. Your satisfaction is our top priority, and it’s great to know we’ve met your expectations.
If you ever have any questions or need assistance in the future, feel free to reach out. We're always here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Hi Richard,
Thank you so much for your detailed review. We genuinely value and appreciate your feedback, as it helps us understand your experience and continue to improve. We have already reached out to you via email to address your concerns and provide the support you need.
If you have any further questions, issues, or feedback to share, please don’t hesitate to respond to that email. Our team is here to assist you and ensure you have the best possible experience with us. Thank you once again for taking the time to share your thoughts—we’re here for you!
Stay safe!
Your friends at WaterGuru
