Dear Scott,
Thank you for your stellar 5-star review! We're thrilled to hear that you're enjoying the SENSE S2 and that it meets your pool monitoring needs effectively.
It's our mission to simplify pool care for all our customers, and your feedback validates our hard work in improving our products. We're always here to support you, so please don't hesitate to reach out if you have any questions or need assistance in the future.
Happy pool keeping!
Warm regards,
Your friends at WaterGuru
“Had an issue with the Sense 2 goi g through batteries in a week. Sent an email to customer service and within 2 hours they contacted me and let me know they were sending a replacement. It shipped the next day! Received it a few day later with new batteries and cassette. No charge!
The product s the best piece of pool equipment I have ever bought. The customer service at Water Guru is ne of the best. Trust me, all of my friends have been told about your product and the amazing customer service support.
Sincerely,
Kenny Moore”
Dear Kenny,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your experience with the SENSE S2 and our customer service exceeded your expectations. It’s fantastic to know that we could promptly address your issue and get you back to enjoying your pool in no time!
Your kind words about our product as the best piece of pool equipment you've ever bought truly means a lot to us. We're incredibly grateful that you’re spreading the word to your friends—your recommendation is the highest compliment we can receive.
If you ever have any questions or need support in the future, please don't hesitate to reach out. Happy swimming!
Warm regards,
Your friends at WaterGuru
“First and most importantly, the product is great and works really well. The problem is you can’t stop it from checking chemistry everyday. You really don’t need to check chemistry daily but there is no option to make the cartridge last longer. So because of this you can’t extend the life of the cartridge and therefore must replace every month (or 2 for the other type). The product is great but obviously designed to milk us forever with expensive cartridges.”
Dear Scott,
Thank you for your fantastic 5-star review! We’re delighted to hear that the SENSE S2 is working seamlessly for you. It’s wonderful to know that it meets your expectations, and your satisfaction is what we strive for!
If you ever have any questions or need support down the line, please don't hesitate to reach out. We're always here for you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Dear Fred,
Thank you so much for your fantastic 5-star review! We're delighted to hear that the SENSE S2 is performing as expected for you. Your satisfaction is so important to us, and feedback like yours truly inspires our team.
If you ever have any questions or need support, please feel free to reach out. We're always here to assist you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“You Don’t have to bust out chemistry set to check water daily. PH and CL is reliable. CYA and Alkalinity readings still can be improved which I’m told they are working on.”
Hi Aaron,
Thank you so much for your detailed review. We genuinely value and appreciate your feedback, as it helps us understand your experience and continue to improve. We have already reached out to you via email to address your concerns and provide the support you need.
If you have any further questions, issues, or feedback to share, please don’t hesitate to respond to that email. Our team is here to assist you and ensure you have the best possible experience with us. Thank you once again for taking the time to share your thoughts—we’re here for you!
Stay safe!
Your friends at WaterGuru!
Dear Steve,
Thank you for your fantastic 5-star review! We’re delighted to hear that you are enjoying your upgrade to the SENSE S2 and appreciating the additional features it offers. Your satisfaction is our priority, and it’s great to know we’ve enhanced your pool experience.
If you have any questions or need assistance down the line, don’t hesitate to reach out. We’re always here to support you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“Very useful. Would be a 5 stars product if
- it came with a reset button. I have to reset it by removing the batteries at least once a week... The connection is not stable.
- give the option to measure ONLY manually when needed. I understand that by forcing the daily reading you will sell more cartridges, but is it fair to your customers.
- congrats on being proactive and sending a replacement unit "because you identified a problem". I am curious to know what it was but the problem in bullet 1 is still here; and I am not clear: are you going to provide some return instructions/label for the old unit.”
Thank you for sharing your detailed review! We truly appreciate your feedback. We've sent you an email to offer further assistance, so please take a moment to check your inbox. We’re here to help and look forward to connecting with you soon!
