Dear Brad,
Thank you so much for giving SENSE S2 a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you love your guru!
We understand how disheartening it can be when a product stops working, but we are delighted that our exceptional customer service team was able to swiftly assist you and provide a quick replacement. Your joy is our top priority, and we're glad we could restore it for you.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We value your satisfaction and look forward to serving you again in the future.
Best regards,
Your friends at WaterGuru
“You sent me a replacement S2 when I reviewed my first one and complained that it often failed to measure and I had to take it out of the pool, massage the batteries, take the cartridge out and put it back in, and then attempt another measurement. After replacing the original unit with this one, I've only had that happen once so far. Time will tell if it just be a random occurance here and there or become more frequent like the previous unit. So far, this has been an improvement.”
Dear Sean,
Thank you so much for your 4-star rating of the SENSE S2! We greatly appreciate your feedback and are thrilled to hear that the replacement unit has improved the measuring accuracy for you. It's good to know that you have only experienced the issue once so far, and we hope it remains an isolated occurrence.
We value your loyalty as a customer and truly appreciate your continued support. If you ever have any further feedback or questions or concerns, please don't hesitate to reach out. Thank you again!
Best regards,
Your friends at WaterGuru
“This is easily the best addition I have gotten for my pool. It makes maintenance dummy proof and I have been able to keep my salt water pool crystal clear for months with no 'pool guy' bill.”
Hi! Fred, Thank you so much for your review! We're thrilled to hear that our product has made maintaining your saltwater pool easier and more cost-effective. Enjoy your crystal-clear pool!
Dear Terry,
Thank you so much for giving SENSE S2 a brilliant 5-star rating! We truly appreciate your support and are thrilled to have you as a loyal customer.
"No more testing the water. Always in the know" perfectly captures the essence of our product - bringing you a seamless experience and keeping you informed at all times. We're glad that SENSE S2 has met your expectations.
Once again, we want to express our gratitude for your continued trust and loyalty. If you ever need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Warm regards,
Your friends at WaterGuru
“We reached out for support because our WaterGuru Sense 1 stopped reporting water readings even though there was a brand new cassette installed. They diagnosed the hardware issue remotely within an hour and followed up with sending us a brand new Sense 2 replacement unit. If you are having any issues, don’t hesitate to call or contact the online support, they are very knowledgeable and quick to respond. Highly recommended!”
Dear Vladimir,
Thank you so much for your phenomenal 5-star rating of our SENSE S2! We are thrilled that you had such a positive experience with our product. Your support means the world to us.
Additionally, we sincerely appreciate your kind words about our customer support team. We strive to provide quick and knowledgeable assistance to our valued customers. We are delighted that our team was able to diagnose and resolve your previous issue promptly, and send you a brand new Sense 2 replacement unit. Your satisfaction is our top priority.
If you ever encounter any further concerns or need further support, please don't hesitate to reach out to our support line or contact our online support. We are always here to assist you.
Thank you once again for highly recommending us. We truly value your trust and loyalty.
Warm regards,
Your friends at WaterGuru
“I bought the Sense S2 because I discovered that the pool service that I had coming out every week wasn't checking my chemistry at all. I didn't realize it until, on a whim, I decided to check my pool. My FC was at zero!! I discontinued my pool service and decided to invest in the Sense S2. The first one lasted about a month then it quit testing the water. I reached out to support and they immediately determined that I had a faulty unit and sent me another one. The 2nd one is working great. I had ROI in just 3 months.”
Dear Kendall,Thank you so much for your incredible 5-star rating of the SENSE S2! We are thrilled to hear about your positive experience with our product.
We truly value customer feedback, and your review emphasizes the importance of regularly checking pool chemistry. It's unfortunate to hear that your pool service was unable to assess this crucial aspect, but we're glad you discovered the issue and took matters into your own hands by investing in the SENSE S2.
We apologize for the inconvenience you faced with the first unit, but it's fantastic to hear that our support team promptly resolved the issue and provided you with a replacement. We pride ourselves in delivering exceptional customer service, and it's great to know we met your expectations.
Lastly, congratulations on achieving a return on investment in just 3 months! It's rewarding to see our product delivering tangible benefits to our customers.
Thank you again for your kind words and for choosing SENSE S2. We appreciate your support and look forward to continuing to meet your pool testing needs.
Best regards,
Your friends at WaterGuru
“I don’t usually review products but in this case I must! The unit itself is very convenient, it truly takes the guesswork out of pool maintenance. The customer service is exemplary! My original unit stopped working unbeknownst to me. Its October in western New York so we aren’t using the pool very often. The company detected a problem with the unit and notified me that a replacement would be shipped! There aren’t many companies who stand by their product like this.”
Dear John,
Thank you so much for your amazing 5-star rating of our SENSE S2! We are thrilled to hear that our product has exceeded your expectations and made your pool maintenance hassle-free. We greatly appreciate your kind words about our customer service. We pride ourselves on providing exceptional support to our valuable customers like you. Your satisfaction is our top priority, and we are always here to assist you.
We would also like to express our gratitude for your loyalty and continued support. It means the world to us knowing that you trust and rely on our products. We are dedicated to delivering the highest quality and standing by our customers, even during unforeseen circumstances.
Once again, thank you for taking the time to share your feedback. We are truly grateful to have you as a customer and look forward to serving you in the future.
Best regards,
Your friends at WaterGuru
Thank you so much, Keith, for your fantastic 5-star rating of the SENSE S2! We truly appreciate your feedback and are pleased to hear that it works like advertised, taking all the guesswork out and making it so simple to use. Your satisfaction is our top priority, and we're delighted to know that you're happy with your purchase. If you have any questions or need any further assistance, please don't hesitate to reach out.
