TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“I never received my order and have contacted Wine Enthusiast twice and have not received a response.”

Helpful Report

Posted 8 months ago

“PLEASE REVIEW ALL THE EMAILS THAT I HAVE SENT EXPLAINING THAT THE LIGHTS DO NOT WORK. i UNDERSTAND THAT YOU'RE A SMALL COMPANY AND THIS IS A BUSY TIME OF YEAR, BUT THE LACK OF A SUFFICIENT RESPONSE HAS LEFT A BAD TASTE IN MY MOUTH. PLEASE HAVE A TCCH PERSON CONTACT ME TO IDENTIFY AND FIX THE PROBLEM. THANK YOU.”

Helpful Report

Posted 8 months ago

“I have never received them. Ordered and paid for them on November 26 and still haven’t received them. Confirmation order W003466554. I have not received any information as to status (such as back ordered, not in stock, shipment delayed). So as of right now, rating would be very poor.”

Helpful Report

Posted 8 months ago

“I returned these and am waiting for notification that they were received. My credit card has not reflected a refund. The glasses were cute but way too small.”

Helpful Report

Posted 8 months ago

“Wish I could give a review for the actual wine cooler..... but after 4 weeks of waiting, still no cooler. As many others have commented/complained -- the delivery service used by Wine Enthusiast is abysmal. They called to schedule, then said they'd call back and after waiting for a call that never happened, when I called they said it would be another 3 weeks wait. Who knows if it will actually turn up - right now it's sitting in a warehouse in Fresno CA ..... maybe it's chilling someone's wine, maybe not. But it most certainly is not chilling MY wine. Personally, I'd suggest buying from somewhere else based on the shipping issues. There are lots of nice wine cellars out there to buy.”

Helpful Report

Posted 8 months ago

“I did not receive the Santa. It was a gift for christmas that did not arrive on time because you changed the delivery and shipping dates at least 5 times. This is the last time I order anything from you,”

Helpful Report

Posted 8 months ago

“I'm still in the 48-hour wait period on my THIRD EuroCave S Wine Cellar and my first two have performed well, obviously. My experience with Wine Enthusiast and Metropolitan Warehouse & Delivery was a disappointing disaster, however. Wine Enthusiast sent conflicting and confusing notices of multiple delays, without explanations, only to finally "complete" the shipping notice without a definitive date (apparently the item was in the warehouse, but no one could confirm anything. Then there were delays in getting a confirmation of shipping from the Metropolitan Warehouse & Delivery warehouse. I had to do the follow-up toggling between WE and Metropolitan Warehouse to find out what was going on, with each pointing the finger at the other as to reasons for not processing a shipping date. I laugh at the fact that Metropolitan Warehouse calls itself a "white glove" shipper. My sense was the Wine Enthusiast was trying, but falling way short of getting this order to move along. Metropolitan Warehouse was terrible. In all my calls to them, I had no fewer than 17 calls ahead of me. Messages left with them were, true to form, not followed up on. In some, I would say good product, VERY POOR overall customer experience as soon as the sale was made and until the item arrived.”

Helpful Report

Posted 8 months ago

“I would love to provide a review but I have yet to get anything but excuses on the rare occasion I have actually been able to get in contact with Wine Enthusiast. The payment for $2,481 was quickly accepted on November 29th and here I sit on December 24th with room temperature wine and nothing but questions if my unit will ever show up and what this supposed white glove delivery might actually entail if it were to arrive.”

Helpful Report

Posted 8 months ago