TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Honestly, I would not know how the Wine Vault operates. The “white glove” delivery company Wine Enthusiast uses has failed to deliver the fridge 3 times… either missing the delivery dates and times I requested or just not showing up.”

Helpful Report

Posted 10 months ago

“Ordered this thing in june still haven't received it yet.”

1 Helpful Report

Posted 10 months ago

“I have not received my order from summer!”

Helpful Report

Posted 10 months ago

“I was very excited to add this product to my formal dining space. The first shipment had a manufacturing assembly error- which Customer Service responded quickly to resolve. However, once assembled, I was very disappointed to discover the LED lighting was not adjustable (as stated by their AI assistant) and super bright. It actually draws AWAY from the ambiance depicted in the image on the website. I am strongly considering returning it.”

2 Helpful Report

Posted 10 months ago

“We have still NOT received our sideboard.”

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Posted 11 months ago

“I can’t write a review on the actual product because after 4 failed attempts to line up delivery the delivery company can’t seem to understand that they are delivering to a business that is open from 8am to 5pm. 8pm delivery just want work. So frustrating.”

Helpful Report

Posted 11 months ago

“I have not received my Nfinity Stackable 4 foot Wine Rack yet. It seems there is a back order and I would have appreciated knowing at the time i made the order. Instead the Wine Enthusiast sent an inferior rack hoping to replace my order. Not a happy cellar starter.”

Helpful Report

Posted 11 months ago

“This is the worst possible company to do business with. For wine, certainly wine cellars or anything else for that matter. If no stars was an option - I’d have chosen that. My order never made it to us. After 6 weeks and an o ordination number of calls, emails and promises. Eventually, out of pure ineptitude, the order was cancelled. It took 2 weeks for us to receive our credit. And then today, I receive an email asking to provide a review. Hard to believe. Honesty, run away from doing business with Wine Enthusiast. At the very least check the Better Bureau, their objective product reviews or with your states attorney general. I wish I had.”

Helpful Report

Posted 11 months ago