“The fridge is decent but the delivery process was terrible. The delivery company missed the first delivery and re-schedule for when I was out of town. Finally a few weeks later they re-scheduled the night before and I had to re-do my schedule to make it happen. The delivery company customer service was of little help.”

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Posted 2 years ago

“The fridge is decent but the delivery process was terrible. The delivery company missed the first delivery and re-schedule for when I was out of town. Finally a few weeks later they re-scheduled the night before and I had to re-do my schedule to make it happen. The delivery company customer service was of little help.”

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Posted 2 years ago

“I read many of the reviews... all said the same thing. Didn't think it could happen to me but the delivery time was botched. A&M provided a delivery window and then they came OUTSIDE of the time of that window and then it was another 2 weeks until they rescheduled. But, they only schedule it the day before... you can only accept or decline. I wish Wine Enthusiast would address this.”

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Posted 2 years ago

“The ordering process was good and easy. The two fridges I bought both arrived with a broken shelf and also the power cord disconnected from the fridge. I had to disassemble the back of each unit to reconnect it. The shelves could not be fixed on my own so I am waiting for a tech to come do the repair. The installers were supposed to remove all internal packaging as well as the transit box but they said that was not their job. I have two units sitting side-by-side and they are set to the same settings yet they display meaningfully different temperature and humidity values - I don't understand why. The units are attractive, though, and clearly stout and well built. I remain hopeful that they will be good once all of the defects and problems are resolved.”

1 Helpful Report

Posted 2 years ago

“I read many of the reviews... all said the same thing. Didn't think it could happen to me but the delivery time was botched. A&M provided a delivery window and then they came OUTSIDE of the time of that window and then it was another 2 weeks until they rescheduled. But, they only schedule it the day before... you can only accept or decline. I wish Wine Enthusiast would address this.”

Helpful Report

Posted 2 years ago

“My issue was more with the time I spent getting replacement shelves and dealing with staff that had no idea what the item I wanted looked like. I had to make multiple phone calls and I had to return multiple items, from the wrong supports to being told they could not send me more pegs to stop the shelves from sliding out.”

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Posted 2 years ago

“The wine cooler looks great. It only took 7-10 days longer in shipping.”

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Posted 2 years ago

“In the end, the racks look good, but 1) called three successive days for assistance, was out on a long hold each day, and then disconnected, and 2) instructions are poorly written and need to be updated for clarity.”

Helpful Report

Posted 2 years ago

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