“i still haven’t received it…..”

Posted 2 years ago

“Product was great White glove delivery was terrible”

Posted 2 years ago

“What do you do when your cooler stops working after 4-5 years? We can’t find a repair person to fix our wine enthusiast cooler. You give us contact info but no one returns our calls.”

4 Helpful Report

Posted 2 years ago

“I left three stars because it’s neutral. I don’t have my wine refrigerator yet, even though I ordered it and it was in stock in early July. I may revise the stars later. I received an order confirmation via email. Then it was crickets. No shipping confirmation, no follow up email. I had to call to find out it had shipped and I would be notified when it arrived in “my area,” which is urban and just north of Seattle. I received a call from Fragile Pak to begin the scheduling process, only to find out they were “not in my area” on Mondays or late afternoons, and I would get 24 hours notice of a delivery date with a four hour window, potentially on a Thursday or Friday. I called the warehouse OVER 10 times during the morning and afternoon time frame with no one picking up the phone and no voicemail. I was eventually told I would need to pay several hundred dollars more to deliver to “my area” on a Monday or late afternoon, and the schedule only goes out 2 weeks, so scheduling a day off of work was impossible. 5 additional calls later I am scheduled for a delivery a month from now. I can only recommend you order from Wine Enthusiast if you work from home, don’t care if your items arrives, or have in home service. Wish I would have purchased a fridge from elsewhere!”

2 Helpful Report

Posted 2 years ago

“I left three stars because it’s neutral. I don’t have my wine refrigerator yet, even though I ordered it and it was in stock in early July. I may revise the stars later. I received an order confirmation via email. Then it was crickets. No shipping confirmation, no follow up email. I had to call to find out it had shipped and I would be notified when it arrived in “my area,” which is urban and just north of Seattle. I received a call from Fragile Pak to begin the scheduling process, only to find out they were “not in my area” on Mondays or late afternoons, and I would get 24 hours notice of a delivery date with a four hour window, potentially on a Thursday or Friday. I called the warehouse OVER 10 times during the morning and afternoon time frame with no one picking up the phone and no voicemail. I was eventually told I would need to pay several hundred dollars more to deliver to “my area” on a Monday or late afternoon, and the schedule only goes out 2 weeks, so scheduling a day off of work was impossible. 5 additional calls later I am scheduled for a delivery a month from now. I can only recommend you order from Wine Enthusiast if you work from home, don’t care if your items arrives, or have in home service. Wish I would have purchased a fridge from elsewhere!”

3 Helpful Report

Posted 2 years ago

“Beautiful piece but it was supposed to be a Christmas gift and it arrived in JUNE.”

Helpful Report

Posted 2 years ago

“Let me first say I’ve asked for help and given several chances to correct things. The cabinet and refrigerator shipped separately, the communication was horrible. I got the fridge weeks before the cabinet. There was no communication about that. Weeks after I got the fridge I got an email telling me to not turn it on for 48 hours after I got it. That would have been helpful before. I asked for help on when the actual cabinet would ship. Crickets. There’s more but I’m honestly too tired to write it. Then I got the cabinet today… it’s good. A few spots are filled in and sanded dents at the bottom and the racks for glasses are all bent. No one is going to care though even when I post this review.”

2 Helpful Report

Posted 2 years ago

“I ordered the unit as a whole. I was charged for the entire unit, when it supposedly left the warehouse, even though I advised could not accept delivery until AFTER the 12th of July. Was called to make partial delivery on the 12th.Now I can’t unpack bar items because they said they have to move the unit to install wine cooler”

Helpful Report

Posted 2 years ago

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