TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

Visit Product Page

“The delivery team were very bad. Also you were going to have someone come out and look over the fridge but have not”

2 Helpful Report

Posted 2 years ago

“I am terrible disappointed with the service and communication with WE. I ordered and paid for the unit in Oct 2023, received a damaged unit in Jan, was assured a new unit with the wrong swing that could be switched by the installers. When the second unit arrived, the installers said they could not reverse it. Prior to delivery, I had confirmed with WE and FragilePak that all was ready. I declined the unit and am cancelling the order given that no information I have received from WE has been accurate. I was told a customer service manager would call me but a week later, no call received. I have not received any communication regarding refunding my payment. I had hoped to try this unit out as I need two more this year. I['m very disappointed in your company, your service, and your inability to communication in a reasonable way. I will not consider WE for any future purchases given that it does not seem that you are able to provide a good customer experience and provide the proper unit.”

2 Helpful Report

Posted 2 years ago

“Products are great but the web site is connected to things I do not want”

Helpful Report

Posted 2 years ago

“Cellars are great. I purchased them in December and arranged for delivery March 15th in Denver. We had built in cabinets made and needed cellars available March 15th to finalize cabinets build. Delivery was 3 weeks late and it took me calling 6 times to get products to our home. Very disappointing and it cost me money to extend cabinets workers for 3 weeks after initial target date”

Helpful Report

Posted 2 years ago

“Ordered on 3/3/24 and still has not been delivered. Today is 4/6/24”

3 Helpful Report

Posted 2 years ago

“Check your order history. The attempted delivery was a mess. The "white glove" delivery people could not speak English. There was no one available to help on a Sunday morning to help. Between waving of arms, texting on a phone, and presenting a tape measure we decided to cancel the delivery. Of course, my sales guy, Jeremy, assured me there would be no cost to me. Nope - even though I purchased another unit from WE, they still charged me over $500. And WE charged me $400 more for the new unit than the sales price at the time of my original purchase. When I asked for an accounting from Jeremy or anyone - no one responded. I now go out of my way to advise a lot of the wine people I talk to to stay away from WE for cellars, cabinets and service. Sorry - I know this is not what you wanted to hear. and yes, I have posted on LinkedIn and X (Twitter).”

2 Helpful Report

Posted 2 years ago

“The product itself seems to be great, but the process was extremely disappointing. This was a gift ordered at the beginning of December intended for a family to be delivered by/before Christmas. Based on the information provided at the time of purchase, even if it arrived a couple days late due to high demand and customization, that would have been fine. I called Wine Enthusiast multiple times because order status and delivery status were not updating. My call was disconnected multiple times after waiting 30+ minutes. I tried the chat and that was disconnected also. When I finally did speak with someone, hey had no idea what was going on with the order and the vendor was not responding to their inquiries. We honestly didn’t know if it was being processed or anything. Wine Enthusiast offered me $100 gift card for my trouble and I still have not received that. I was told that I would be notified by Wine Enthusiast representative when they had some response from the vendor. I was in the process of finding an alternative gift since we were well into January at this point. Out of the blue we received a message from our friends thanking us for the gift. The end of January. The product was fine, exactly what we had hoped for, but the process was horrible and disappointing.”

Helpful Report

Posted 2 years ago

“We ordered this wine credenza with the beverage cooler. Notice it is offered with a beverage cooler!!! When it arrived, we installed the beverage cooler and it immediately overheated and the inside froze up. We unplugged it and it leaked all over the inside of the credenza. When I took out the owners manual for the refrigerator it says ON PAGE ONE—DO NOT USE IN AN ENCLOSED SPACE or cabinet. Now why are they selling this as a unit when you cannot use the refrigerator it comes with inside the unit. Looks like rip off sales to me. I wish I could return the unit. We will never buy from Wine Enthusiast because of this. Buyer beware.”

1 Helpful Report

Posted 2 years ago