TBR Reviews

2.2 Rating 417 Reviews

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Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

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“It stays cold so I'll give it one star. I'm deducting four for the horrible drawers and internal design. Forget putting champagne bottles in here there is not enough space between shelves. You could remove a shelf, however you can not switch zones so whites have to be in the two shelf upper zone so removing a shelf gives you one rack of white. The shelves are flimsy and so do not glide easily, you can not max out a shelf as they cannot tolerate the weight and will not glide at all. Bottom rack does not extend fully. Terrible but too hard to return.”

1 Helpful Report

Posted 2 years ago

“Just received after our old unit failed after 7 years. The Eurocave looks good, is well constructed, and teh approach to shelving allows for tremendous flexibility. And it has been maintaining the temperature dead on. As for the white glove delivery service, less impressed. The two delivery men seemed focused on dropping the unit off and getting out of our home in quickly as possible. First, we were ASKED if we want them to take it out of the box. Ummm, dumb question. We explained yes. Also, they did not offer to level it. Only after we ourselves checked and asked them to level the unit (which was rocking when touched) did they do so. They then tried to leave, but I called them back to remove the tape running along the entire frig door. And finally, they left (just a little) bit of trash behind.”

2 Helpful Report

Posted 2 years ago

“Please do yourself a favor and do not purchase this fridge. The only thing worse than the fridge is the customer service. I cannot get anybody to help me from this company. The hinges for the door make it impossible to mount a panel that matches the dimensions of my surrounding cabinetry. The wine racks and sliders are terrible quality. They are very shaky and will fall off the hinges if you are not careful.”

1 Helpful Report

Posted 2 years ago

“Ordered this as an Xmas gift for my partner and it's been a big disappointment, both in terms of performance and customer support. I wish I had listened to the reviews that called out the sound on the last page. This unit makes a subtle but constant high pitched whining noise and after waiting hours to discuss with customer service - I was 3rd in queue and waited 2.5 hours to get a response online, no response to multiple calls despite holding and then choosing call back options - I was told it's normal and there is nothing that can be done. I sent a video but they say they can't hear the noise or the noise is normal, and I don't know what to do if they just refuse to agree that the noise exists. Everyone I know hears it in the room and on the video. I'm told I can return it but I will be charged a restocking fee, shipping fees, and since the box was disposed of an additional damaged item fee for not being "new in box" condition. I understand the fees in the event that the item is truly functioning perfectly, but I can't believe this is supposed to constantly whine and whistle. Maybe it doesn't bug other people but we literally can't stand to be in the same room with it. Our full size refrigerator is quieter. We had to unplug it! I promise we aren't hyper sensitive to noises either, we have air filters and fans and our kitchen is open to our living and not huge and our fridge doesn't bother us. It's very much this product specifically. Maybe if this will be in a room you barely use its ok but if this is the normal function of the unit I would not recommend buying it. Frankly, given the issues with the bazillion fees and huge pain of getting a hold of someone, I can't recommend doing business with this company at all. This has been a horrible experience from start to finish.”

1 Helpful Report

Posted 2 years ago

“I received my item and not sure where to start. Full disclosure, this is my first purchase from the company and I hate to say it but I’m disappointed. I came across their website because I was looking for a furniture piece that also had a cooler. I saw the price and during the holiday’s it was a stretch for me. After debating for nearly a month, I decided to get it. I wanted to surprise my husband for christmas and have been counting down the days for it to arrive. When my item was delivered it came in a damp box that smelled like animal urine. Hands down one of the worse smells I’ve smelled. My entire, house stunk. My Husband said “I don’t know what that is but you have to help me get it outside.” I had to tell my Husband that it was his christmas present. I told my Husband just to go upstairs and I’ll take care of it. I spent over an hour just cutting the stinky cardboard away from my purchase and noticed that the cardboard had mold all over it. I took broken down moldy cardboard out to my porch and was truly hoping the furniture didn’t smell. Which unfortunately it did. I reached out to their customer service team but haven’t heard back. After a week of wiping the piece down to get the smell out we decided to try and assemble it since we haven’t heard back. However, now we’ve come across more problems and I’m not sure what to do. It has glue marks everywhere, overspray on the glass that won’t come out, broken and missing pieces, it’s extremely dirty when I was cleaning it, along with poor craftsmanship and assembly. For this amount of money, I shouldn’t have these problems. Lastly the cooler came in a different shipment and they didn’t align the shelves correctly, which we ended up having to fix on our own. I’ve also attached a video. When you open one cabinet door, the other one opens as well. Not sure what to say about that.”

1 Helpful Report

Posted 2 years ago

“On the one hand, we love the design and overall quality. On the other hand, we received a unit that had obviously been damaged and repaired (and not during shipping). Both seals between the left hand glass were broken, as if the glass had been replaced. There was glue on the glass as well. We reached out to Wine Enthusiast to ask for a partial refund given the difficulty of shipping a return, and sent photos, but got no answer.”

2 Helpful Report

Posted 2 years ago

“It arrived VERY damaged. We spent over an hour trying to clean up all of the broken and tiny pieces of styrofoam that was left in our driveway. Now we have to wait over 3 months for a replacement. No reply at all to my complaint to Wine Enthusiast.”

1 Helpful Report

Posted 2 years ago

“Beautiful racks but the three levels of lighting does not work and we can’t get any answers from company. The box had no instructions.”

3 Helpful Report

Posted 2 years ago