TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Product seems OK, however, customer service has been non-responsive relating to extended warranty inquiries.”

Helpful Report

Posted 2 years ago

“The item never arrived and was reported as damaged. The first time it was scheduled to be delivered, the delivery company didn't schedule enough movers. (It needs a three-person team). It was damaged the second time they tried to deliver it. The item is no longer available in the four-cellar version. Not happy with the shipping company FragilePak. Total waste of time as you have a four-hour window that you must plan around. I have no idea if the product is worth it or not. Disappointed in the delivery company that Wine Enthusiast uses. Oh well, it is what it is.”

1 Helpful Report

Posted 2 years ago

“Non-Working fridge, less than 3 months after delivery. Representative said it was a bad temp sensor board. Only offered to replace the fridge, not install it. Months later, still no replacement unit has shown up, despite a second inquirey as to status.”

Helpful Report

Posted 2 years ago

“The product is mostly ok. It was missing a part or two. The delivery company is terrible and damaged the product when putting it together. The delivery company was extremely disorganized. They are based out of New York and sub out to local guys. The New York folks try to set up odd delivery times. I won’t order from this company again.”

Helpful Report

Posted 2 years ago

“Unit is great. Wine Enthusiast guest service is deplorable. Always in a reactive apologetic state.”

Helpful Report

Posted 2 years ago

“I just received this decanter in the mail and this was intended to be a Christmas gift. I was expecting some sort of box to wrap but instead it comes in a huge shipping box and then only in styrofoam. How am I suppose to wrap this huge box(that was damaged in shipping as well!) for a present. An actual box would have been nice! Something to think about.”

2 Helpful Report

Posted 2 years ago

“The wine cellar is fine and appears to work as advertised. My review is mostly regarding customer service. Through a chat with tech support, I was provided incorrect dimensions for the unit prior to placing my order. When discovering the actual dimensions upon delivery, the customer care was of little help. They referred me to tech support and, later, to the sales group - each group of which said they would be unable to assist. In spite of the customer care group having a copy of the chat with evidence of incorrect information provided to me prior to my order, they said I would be refunded the cost of the unit; but I would be responsible for shipment to me, return shipment for the incorrect item, and a 20% restocking fee - which I think is ridiculous. I ended up keeping the unit, reconfiguring my home to find a new location.”

Helpful Report

Posted 2 years ago

“We love the shelving spacing and all of our wine bottles, including the larger and uniquely shaped ones fit great. The delivery service was not as 'white glove' as the price would suggest. One of the shelves arrived damaged and after several months we still do not have an ETA on when a replacement shelf will be available and sent to us.”

4 Helpful Report

Posted 2 years ago