TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“I read many of the reviews... all said the same thing. Didn't think it could happen to me but the delivery time was botched. A&M provided a delivery window and then they came OUTSIDE of the time of that window and then it was another 2 weeks until they rescheduled. But, they only schedule it the day before... you can only accept or decline. I wish Wine Enthusiast would address this.”

Helpful Report

Posted 2 years ago

“My issue was more with the time I spent getting replacement shelves and dealing with staff that had no idea what the item I wanted looked like. I had to make multiple phone calls and I had to return multiple items, from the wrong supports to being told they could not send me more pegs to stop the shelves from sliding out.”

Helpful Report

Posted 2 years ago

“The wine cooler looks great. It only took 7-10 days longer in shipping.”

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Posted 3 years ago

“In the end, the racks look good, but 1) called three successive days for assistance, was out on a long hold each day, and then disconnected, and 2) instructions are poorly written and need to be updated for clarity.”

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Posted 3 years ago

“i still haven’t received it…..”

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Posted 3 years ago

“Product was great White glove delivery was terrible”

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Posted 3 years ago

“What do you do when your cooler stops working after 4-5 years? We can’t find a repair person to fix our wine enthusiast cooler. You give us contact info but no one returns our calls.”

4 Helpful Report

Posted 3 years ago

“I left three stars because it’s neutral. I don’t have my wine refrigerator yet, even though I ordered it and it was in stock in early July. I may revise the stars later. I received an order confirmation via email. Then it was crickets. No shipping confirmation, no follow up email. I had to call to find out it had shipped and I would be notified when it arrived in “my area,” which is urban and just north of Seattle. I received a call from Fragile Pak to begin the scheduling process, only to find out they were “not in my area” on Mondays or late afternoons, and I would get 24 hours notice of a delivery date with a four hour window, potentially on a Thursday or Friday. I called the warehouse OVER 10 times during the morning and afternoon time frame with no one picking up the phone and no voicemail. I was eventually told I would need to pay several hundred dollars more to deliver to “my area” on a Monday or late afternoon, and the schedule only goes out 2 weeks, so scheduling a day off of work was impossible. 5 additional calls later I am scheduled for a delivery a month from now. I can only recommend you order from Wine Enthusiast if you work from home, don’t care if your items arrives, or have in home service. Wish I would have purchased a fridge from elsewhere!”

2 Helpful Report

Posted 3 years ago