TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“I called the day after we received this device, noting that we wanted to return it, as it was not a fit with our previously-purchased Omega Blue Wine Opener kit, which we also want to return, as the opener on that set is broken. Customer service rep said he would send us a FedEx label to return it and we have yet to receive that label. Not a great experience, and thus, not a great review.”

Helpful Report

Posted 3 years ago

“The cabinet itself is beautiful. It’s a large piece that is solidly constructed. It could use a few drawers and an extra shelf but we decided to install some stemware racks so that we could use it for wine glass storage. The white glove delivery service was good. They had to have three strong men to delivery the cabinet. However, they didn’t communicate the fact that the fridge was being delivered separately. I had to call to find out what happened to the fridge and was then told it would be delivered separately and we had to install it ourselves which included taking off the back panel. Additionally, they did not factor in the Black Friday promotional discount and charged me full price. I had to call to get it corrected. I was on hold for over 30 minutes. In the end, they refunded the promotional discount but not the taxes that they initially charged. If only their service was as nice as the product.”

1 Helpful Report

Posted 3 years ago

“The replacement door finally arrived . It took 5 months to get the door. Way too long. The door needed adjustment to the rubber insulation around the door as it didn’t close flush with the cooler. I called and the tech I spoke to was helpful on what I could do to adjust then rubber around the door so it would be flush.”

Helpful Report

Posted 3 years ago

“Order 2 sets for a friend, package delivered with 3 out of 4 glasses broken. The customer team processed a replacement for free in no time (thank them very much), but the 2nd package still had 1 glass broken. Both times the boxes were wrapped in plastic bubble wraps but the glasses inside were fairly loose and were bouncing around--probably why glasses broke so easily during shipping. Overall great product but much improvement needed for the packaging.”

Helpful Report

Posted 3 years ago

“Delivery of product was done poorly. communication needs improvement.”

Helpful Report

Posted 3 years ago

“Product is great. Delivery was terrible. Was scheduled for a Wednesday evening delivery. No call, no show, no apology or an offer to discount the white glove delivery I paid for . Came five days later.”

1 Helpful Report

Posted 3 years ago

“Solid construction. Wine refrigerator makes a loud whirring sound when cooling. It can be annoying when the house is quiet.”

Helpful Report

Posted 3 years ago

“Machine OK so far. NOT delivered on requested day. Came on previous Thur. not following Tue. as requested. Problems for me & package delivery store.”

Helpful Report

Posted 3 years ago