TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“This wine cooler is beautiful & should get 5 stars, but I’m writing about the reasons it doesn’t deserve 5 stars. First of all, I was under the impression from what I read, that the delivery would be “scheduled” with me in advance. A conversation with an agreed upon window. But the way it worked, is I paid for the white glove service, and of course needed to be home, and all they did was text me or email me one or two days before to dictate when I should be home. I travel for work, so this was not possible for me to be home on days they determined. I gave them my availability which was difficult since they don’t provide a place to even respond (except to say yes to delivery), which they ignored. I went through this vicious cycle about four times, and on the fifth try, luckily I had somebody help me, to get approval for this to be left on my doorstep . Which they did not want to do, but my flight was delayed & we already attempted delivery so many times! They are actually requesting part of the delivery fee to be reimbursed to me, since I had to unpack & move this inside myself (not easy for a small woman), not receiving the service I paid for. I then read manual, waited 48 hours after moving machine like it says, & it had no power. I had to get a screwdriver, take off the cage in back, which is there to protect electronics, & plug the cord into unit, as it seems was overlooked by manufacturer. This wine cooler has consumed a lot of my time and energy. It was not cheap. So although it is very nice, and so far quiet (thank goodness) …part of me wished I found an easier way to purchase a wine cooler. I’ll be grateful I have it & now it functions. But lesson learned, now when I am purchasing anything, I double check with the sales person, exactly how their delivery system works. I don’t want to go through this again with other large purchases. I am willing to pay a higher price even, for excellent delivery service. Anyone who uses this company that Wine Enthusiast uses, I will not be purchasing anything from again.”

Helpful Report

Posted 3 years ago

“Its been three weeks since the delivery, and no one has contacted me to let me know that the order is incomplete. I expect my full order.”

1 Helpful Report

Posted 3 years ago

“Unit is nice and well built, but having to pay a high amount for a crappy and limited delivery process, then having to set this unit up myself, takes away two stars. If it was delivered and set up like any other appliance, it would be a five-star rating.”

Helpful Report

Posted 3 years ago

“I don't have it yet. Disappointed it's taken this long. Purchased Sept 30th.”

Helpful Report

Posted 3 years ago

“I was not told by the customer rep that the red wine minimum temperature is 59F. Also, the delivery service for the unit was badly done. And I had to call customer service to figure out how to mount the handle ti the unit. The unit itself seems very good.”

Helpful Report

Posted 3 years ago

“I love these glasses. The shape is great for aeration of those tight reds, and it feels elegant in the hand. I also purchased 2 of the Cabernet Sauvignon style which hasn’t arrived. I was told that they’re out of stock after the fact. Website shown that they’re in stock, but I’m still waiting 1 month later.”

Helpful Report

Posted 3 years ago

“Still don’t have it.”

Helpful Report

Posted 3 years ago

“Delivery process was poor in communication and responsiveness. Including my calling and emailing very clearly well in advance to find any date to coordinate the white glove delivery when we didn’t absolutely have to be out of the home for work. In the end, my attempts were disregarded, and we had to last minute find someone else to come over to let them in when we said we wouldn’t be available, even after paying extra for white glove delivery. After it arrived and we followed strict instructions for waiting and setting it up, there was a lot of humidity and condensation collecting inside. The seal of the door also didn’t completely close so I emailed to inquire. When we inquired via email, including sending a photo, the response asked for a photo to be sent (which already had been sent) and vaguely suggested using a hairdryer. A hairdryer?? When we replied twice asking for confirmation they received the photo, and for clarification on further guidance — no response. And certainly no offer for someone to come evaluate the appliance in person. Disappointing overall in responsiveness and service given how the reputation was that the service was supposed to be excellent and the best in the business!”

Helpful Report

Posted 4 years ago