TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“The delivery company that you are using is absolutely horrible, we still don’t have our fridge. They have tried and messed up 7 times trying to deliver this and still haven’t gotten it to us. The one time they did the fridge was broken and we had to return it. Absolutely horrible customer service all around. I would expect much more, especially with white glove delivery!!!”

3 Helpful Report

Posted 4 years ago

“Wine Enthusiast makes a big deal about it's white glover delivery delivery service. I'm not sure what white glove means. The scheduling process was a nightmare - I had make 4 calls then the delivery company Fragile pack said they needed approval for a 3 delivery person before they could deliver. This should have been provided by wine Enthusiast to FragilePak. I waited 4 days for a call back and nothing. I ended up calling Wine Enthusiast directly and they said they'd clear the 3 delivery person with FragilePak. Finally, my delivery arrives and guest what, no third delivery person. The driver said he knew nothing of this and offered to reschedule but I said I'd rather they just try the delivery and it went fine. Looks like WineEnthusiast needs to refund me the extra I paid for the 3rd driver. The drivers were said they were not the ones to level the cooler and I had to do that (lets check that White Glove service). The delivery guys were very nice and it's not their fault. Clearly they are not getting the correct training or messages. Judging from the other comments on the website this is a consistent issue with deliveries. Does WineEnthusiast read it's own reviews? Maybe it's time to drop the gloves. I cant comment on the cooler yet since it needs to stand for 24 hours before plugging in.”

2 Helpful Report

Posted 4 years ago

“We waited almost 6 months to get this product. Absolutely brutal and no customer service to support it. I like the wine jail product but almost canceled it at least a dozen times because of the ridiculous lack of customer service/delivery”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“FragilePak delivery service didn’t set the leverlers (feet) properly and scratched my floors. Delivered last Tue but one week later still waiting for missing leveler to arrive. Was told that I would receive FedEx tracking number from WE. Makes me suspect or how the fridge will operate once the leveler is set.”

Helpful Report

Posted 4 years ago

“Love the wine cellar but it arrived without screws for kick plate. It’s been months and I’m still waiting for a replacement. If I ever have issues with the wine cellar, I can’t count on Wine Enuthisiast for guidance/warranty so won’t be buying from this company again.”

Helpful Report

Posted 4 years ago

“I would have rated higher but the whole experience of dealing with Fragilepak for the "White Glove" delivery was more than problematic. Two delivery appointments were made and missed with no communication, and finally the third attempt was successful. A total of 14 hours spent to clear my calendar to be home to accommodate the delivery attempts. The wine cellar works and operates as described with no issues to this point.”

Helpful Report

Posted 4 years ago

“We received the wine cooler and it looks just as advertised. However it's too early to tell about how it functions. This is partly due to the fact that the "white glove" delivery that promises bringing the wine cooler in and setting it up was simply unpacking the wine cooler and rolling it into place. They did not assemble anything, they did not level the unit and they did not check to see if lights and temperature controls panel operated. In my book this is simply standard delivery.”

Helpful Report

Posted 4 years ago