TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“I called a customer service rep back in June of 2021 and she did well at finding me the product needed. The issue I have is that it took three months to get this product! I understand that with everything going on, it would take some time. But three months is not acceptable. Fortunately I was able to find a temporary parts on Amazon to install in the meantime so my wine wouldn’t go bad. The product you sent is the correct one. They are installed and working great. But the delivery on an item that is needed quickly to preserve valuable wine should be held to a higher standard.”

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Posted 4 years ago

“I still have not received this order as the unit was to have the door hinge switched on site and the shipper refused to do the work. Frustrating!”

Helpful Report

Posted 4 years ago

“I ordered this bag, and I like the bag - works well. It comes with a gel pack to freeze and help keep the wine cool when traveling. The gel pack that came with it started leaking immediately. I called the customer service line and was told to just throw it out and go buy a replacement at Target. Love the bag, customer service - not so much.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“So it took it months to arrive, we like the look, but the white glove delivery for $1000.00 is a JOKE. I agree with John A. it is much larger than you think. The "White Glove Service" sent a message to set up delivery between 5:30 and 9:30 PM, and did not show up at all. It took 3 calls and 1.5 hours total hold time to get through to them , still no call, just an email to set up service two days late. . Emailed and left a message for Wine Enthusiast , still no word from them. We had to sign a damage waiver just to get them in the house. My wife had to explain to them how to get it in the door. They bent one of the barn door slides, and put several scars on our wood floors. Horrible service, left a massive mess of cardboard and foam in my yard and drive way.”

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Posted 5 years ago

“Ordered December 2020 received June 2021. Received item not what I ordered. After not receiving and months passing. You said there would be a small change but looks like a big change in design. Not happy , thank you - Dennis”

Helpful Report

Posted 5 years ago

“Unit was left with no handles (had to do that), not balanced and missing a drawer bolt......this was all after waiting weeks for the delivery and the only updates occurred when I called.......sad service from Wine Enthusiast and white glove service a joke!!”