TBR Reviews

2.3 Rating 357 Reviews

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About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Ordered (5) of the Lexington Whiskey Decanter and Glasses Set. Placed the orders on Dec. 8th and had the hope they would be delivered before Xmas. One made it, the other four orders were delivered Jan. 4th. The guidelines order before Dec. 16th and get them delivered before Xmas. Didn't happen!”

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Posted 8 years ago

“Hat was good. I ordered pappy hot sauce. You took the money said it was back ordered and I haven't heard from you since other than to say I can reserve it free of charge. WHAT I've paid for it!!!!!!”

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Posted 8 years ago

“Let me start out saying the Euro Cave unit is excellent. This is my 2d one. The first is over 12 years old & still works great. However the Wine Enthusiast service is another matter. It STINKS! Apparently they work with some delivery company out of New Jersey. Take the time to sort through their fine print to find the port to the shipping policy. You will find a multi page legalese doc to favor only the movers. They give you only a couple of steps allowed in the move before a $150 charge is tagged on. Then it's only good for another 12 or so steps before another $150 charge and so on. As to delivery window they give themselves a 4 hour window but charge you if you make them wait more than a few minutes or if you want to move the time. In my case I waited the 4 hours and no show and no word. Major pain to find someone to call & when did their dispatcher not there. Several calls later I was called back by driver who said he was running late & wanted me to wait another 3 hours which I couldn't do. This was Thanksgiving weekend & I had already given up opportunity to do things with my family that had flown in. We rescheduled and they did make me first delivery that day so I d't have to wait the 4 hours. However no offer to recompense me for the debacle. I was referred to the shipping Co which would've required more phone calls & emails to try to complete a form to request an accommodation! Wine Enthusiast seems to have been only interested in making the sale and leaving the customer at the mercy of a separate company RE service!”

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Posted 8 years ago

“i love the unit itself, but the delivery was problematic. the first unit arrived with pieces falling out of the box. as it turned out, there were a bunch of screws and a bracket missing. but rather than simply ship the missing pieces, i was shipped an entire 2nd unit, so I had to go thru it to retrieve the pieces I needed. this wasn't easy, as the box is super heavy. it would have been much easier if only the few missing pieces were shipped. and when the 2nd unit arrived, there were also pieces falling out of the box. otherwise the unit itself is nice.”

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Posted 8 years ago

“The wine unit is functioning well and I like the unit.The "white glove" installation service is better described as black glove. The installers did not have the proper delivery tools and when I asked them to level the unit they said there only job was to deliver it. Luckily I am handy and was able to do the work myself. My rating is 5 for the unit and zero for the install.”

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Posted 8 years ago

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Posted 8 years ago

“I only received part of my order. Never got the orange”

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Posted 8 years ago

“Delivery was not good - delivery person not helpful at all and the box was filthy, covered with soot.”

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Posted 8 years ago