TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Customer service was working from home and very poor Sent wrong unit, and correct unit was a month late Took multiple phone calls and emails to get this right but unit looks good”

Helpful Report

Posted 5 years ago

“The company has terrible customer service. They don’t honor their appointments”

Helpful Report

Posted 5 years ago

“I had to order these filters 4 times before my order was accepted. The Wine Enthusiast would cancel my order and not notify me that they had cancelled it. I called them, was transferred to accounting, and was told they'd process my order. They didn't. After not receiving the order, I called again, and learned that they once more cancelled the order because I have a post office box for a billing address (they claim this is a red flag for fraud). I had to call my credit card company and change the billing address for the Wine Enthusiast to process my order. I do NOT recommend purchasing from the Wine Enthusiast. Their customer service is rude and inconsiderate at best.”

Helpful Report

Posted 5 years ago

“The delivery guys were rude, impatient jerks. They left the 2 units in the middle of the room for me to move into place on the wall. I suppose I understand the lame excuse as to why they don't plug the units into the wall socket, but as long as you don't turn them on the refrigerant can still settle for 24 hours. Also, they wouldn't install the handles. I was disappointed to say the least.”

Helpful Report

Posted 5 years ago

“This is my second unit and I believe it works well. Unfortunately the company works with a terrible agency for delivery. White gloves, means i don't get my hands dirty. No advance scheduling, just a call the night before (can't guess which day). Do not follow hours of operation in your building. Multiple rescheduling until they have the choice of either follow the rule and give a time or send it back to wine Enthusiast. Can say more, change your delivery company”

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Posted 5 years ago

“YOU SENT TO THE WRONG ADDRESS. They were to be send to main address at 9523 Mazant Ln. Shreveport, LA. What do we do?”

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Posted 5 years ago

“The White Glove delivery service dropped one of the units onto the floor and bent the frame. Can happen.....but getting little response from the collective group on when we will receive the replacement. With bottles riddled all over the basement....hoped this process would have been more streamlined.....”

1 Helpful Report

Posted 5 years ago

“This item took several months to arrive - was told it was 2 weeks. The packaging was horrible!”

Helpful Report

Posted 5 years ago