TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

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“Unit arrive damaged a month ago and still waiting on resolution.”

Helpful Report

Posted 5 years ago

“Product was fine Delivery was lousy”

Helpful Report

Posted 5 years ago

“Custserv@wineenthusiast.con is the most appropriately abbreviated email ever. Their cust serv is the most lackluster I’ve seen. Sent three emails about leaking barrel and while they spammed me relentlessly about their products, couldn’t get back for well over a week. When they finally did it was just a sorry for the defect but you’re in your own sort of thing. Won’t order anything from here again. Hopefully I can unsubscribe from the spam.”

Helpful Report

Posted 5 years ago

“This review would have been much better had your customer service rep been as responsive as the one that handled the initial unit purchase. The first unit was damaged upon delivery & there was an electrical problem. Only one side of the unit worked. I was told to dispose of the 70lb unit and it was quickly replaced with a second unit. The replacement also arrived with external damage. I sent pictures. Your agent implied that some consideration would be offered, gave me her contact information & said she would get back to me. A week later I sent her an inquiry of the status. Have not received any kind of reply. Disappointing - but glad the unit operates. The damage on the exterior side panel faces away from the room so it is not noticeable. Compressor not noisy. Given the care in packing the unit, I’m surprised at the delivery damage. The carriers must be brutal. I doubt that these were isolated cases”

Helpful Report

Posted 5 years ago

“Arrived AFTER promised delivery date - and only arrived at all because I griped incessantly. They DON"T own their own delivery compay - farm it out to a delivery wholesaler who farmed it out to a company I'd never heard of - driver and helper spoke minimal English (allegedly - If I spoke Spanish I could have questioned their allegation). Service included unboxing and moving inside ONLY. They don't level it, switch the door swing, or install any optional stuff. Good thing my husband and I have superior engineering skills and lots of tools.”

Helpful Report

Posted 5 years ago

“The product is fine, no problems. However, the shipping company they chose was horrible. The cooler arrived six days after the promised date. The delivering carrier dispatch center could never figure out what they were doing. Numerous callers gave conflicting stories. They never could pick one story and stick to it. When the driver finally arrived, he was in an unmarked truck with no identification. Even the Bill of Lading did not provide their name. It was a horrible experience. The only good thing that can be said is the the wine cooler arrived in good condition. It was well packaged.”

Helpful Report

Posted 5 years ago

“If only I could attach photos of what $500 for delivery gets you and what the table actually looks like compared to the website. Let's first start with what the "white glove delivery" service gets you. According to customer service it is supposed to include 4 things....deliver to room of choice, unpack it, assemble and then remove the packing debris. The delivery service had no intentions of doing any of that stuff other than putting it in our dining room. Bottom line...be prepared to overpay for delivery and set this up yourself. When my wife and I did set it up it was missing half of the screws for installation...I think...because it didn't come with any assembly instructions.....which makes sense since we we're not the ones supposed to assemble it!! Credit to customer service though for shipping additional hardware but I have no idea what I'm supposed to do with it because there are no instructions! Now to the table itself.....The table we received is a much lighter color than the one on the website. Not what I expected for the price. It's a tan color instead of the dark oak color on the website. Then for the wine holders that are inside the barrels. This is a complete joke. The top and bottom rows of the wine holders are useless because of the opening of the barrel. So instead of storing 72 bottles, as advertised, I can only store 48 bottles. Clearly there was no quality control performed before it was shipped. I would be embarrassed as a company to build this table and charge the amount for it that wine enthusiast charges. The overall concept is awesome but the quality is lacking. If I could send it back I would, but I'm sure that would cost me another $500.”

Helpful Report

Posted 5 years ago

“shipped to wrong address twice missing from original delivery I ended up having to pay for the keys”

Helpful Report

Posted 5 years ago