TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“shipped to wrong address twice missing from original delivery I ended up having to pay for the keys”

Helpful Report

Posted 5 years ago

“The EuroCave Royal Wine Cellar is a dream. Everything I was expecting and more. The white glove service, was just a drop and go. The follow-up phone call to my sale person two weeks ago to express my dissatsfaction with the white glove service is still unsolved.”

Helpful Report

Posted 5 years ago

“We have finally received on of two of these units, At the moment it is "resetting " itself from shipment (whatever that means). After placing the order, no updates from WE on shipping date, 2 unanswered emails, 3 pointless phone calls, and 3 calls 10+ minutes on hold with no answer we have received 1 of 2 units. No white glove delivery as the unit was dropped in the garage and all the packing left to dispose of on our part. Please don't bother with this company. Not one call, email or promised follow up EVER came through. ZERO customer service after spending almost $2000 .”

Helpful Report

Posted 5 years ago

“would not have used white glove if I knew that it would take so long .”

Helpful Report

Posted 5 years ago

“Ordered a replacement door for a Eurocave Viellitheque 283V2 wine refrigerator from Wine Enthusiast. They promised that the delivery would include installation by the delivery team. The delivery team noted that they do not do installations when the door was delivered. When inquiring with the Wine Enthusiast customer service they noted that the delivery team should do the installation. Long story short the delivery team had no intention of installing the door. Wine Enthusiast continued to say that the delivery team would install the door. Finally had to hire a contractor to have it done. The product is good but the installation service was non-existent.”

Helpful Report

Posted 6 years ago

“Eurocave has a great sales staff. However, somewhere along the path of distribution things get seriously mucked up. I ordered two identical units: only one arrived; the other one came a week or so later. When one of the brackets (for an additional sliding shelf) would not fit, the sales guy put an order through IMMEDIATELY for a replacement . Did I mention that Eurocave has a great sales staff?Still waiting on the bracket.”

Helpful Report

Posted 6 years ago

“We did receive part of are order. We ordered 8 pieces on November 6 2019 and finally received 6 of them the first of March. The other 2 will not arrive until sometime in April so we have not been able to use it yet. I do not understand why it has taken so long. We will not deal with them again.”

Helpful Report

Posted 6 years ago

“I can not review this product because the delivery men are supposed to be here tomorrow for the 3rd time in a month.”

Helpful Report

Posted 6 years ago