TBR Reviews

2.3 Rating 357 Reviews

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About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“After waiting over 2 months we finally recieved the cooler. We had to do all of the follow up ourselves- I made multiple calls to WE customer service and they never returned my calls. I was finally able to get the shipping company on the phone to send it up from Seattle- it sat in Seattle for over a month. white Glove service? They know 0 about the product and only bring it into your house and plug it in. They don't even level it. Bottom line: BAD CUSTOMER SERVICE- White Glove isn't worht it.”

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Posted 11 years ago

“Slow to arrive”

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Posted 11 years ago

“Slow to arrive”

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Posted 11 years ago

“WE screwed up the order the first time, sent the wrong thing. Second order was the storage unit but it had no screws to put it together with. Finally shipped screws to assemble it. Assured me it would be expedited shipping, it wasn't. This whole experience has really raised questions if I should do anymore business with WE. Lack of attention to detail and nothing has been done to make up for the second mistake. No real customer service or care.”

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Posted 11 years ago

“I bought this for my Mother-in-Law for Christmas and I'm almost embarrassed to give it to her. The packaging/box it came in is so beat up... it looks like I bought it at a garage sale.”

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Posted 11 years ago

“Delivery Was a joke I paid for Gold Glove service And got Getto self service”

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Posted 11 years ago

“Delivery Was a joke I paid for Gold Glove service And got Getto self service”

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Posted 11 years ago

“No, we received our Chardonnay glasses in a few days as promised. However, the Merlot glasses were suddenly "out of stock" for weeks - we needed them for the early months of summer, in particular the 4th of July holidays. We didn't receive them until early August.”

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Posted 11 years ago