TBR Reviews

2.3 Rating 357 Reviews

Questions

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“I ordered this product and it was backordered several weeks. When it arrived it was shattered into shards. Kudos to WineEnthusiast.com for offering a sight-unseen replacement. However, the replacement is also backordered. Must be a popular product!”

Helpful Report

Posted 13 years ago

“Product is nice, but not worth the price. Customer service was very poor - product was on back order, but I was never notified. When I called to inquire about the order (a month after ordering, with no word from WE after my order confirmation) the service rep acted as if he didn't care the product was delayed or that I had not been notified. I will not order from this company again.”

Helpful Report

Posted 13 years ago

“The product is okay, but I ordered it 2 weeks before Christmas as a gift for someone and they did not receive it till almost the end of January. When I called to inquire about it after Christmas they just said "yes we were supposed to have those items there by Christmas but we had issues and now our manufacturers are closed till New Years so there really isn't anyting we can do." I was beginning to think I got scammed and would never actually receive anything but finally about 3 weeks after calling them I did receive the package. I do not think I will be purchasing anything here again. The product is not worth the hassle.”

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Posted 13 years ago

“I had to wait 6 weeks and when i finally got the messages it was being sent it took another two weeks before I got it. I called several times and never got an answer as to where it was. thou I was told someone would get back to me and never did.”

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Posted 13 years ago

“Delivery was difficult through third party, and didn't get much support from WE”

Helpful Report

Posted 13 years ago

“Delivery was difficult through third party, and didn't get much support from WE”

Helpful Report

Posted 13 years ago

“Came very late. Customer service took 5 contacts to figure out where the product was.”

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Posted 13 years ago

“I am NOT happy at ALL with the service i received. I ordered this product on November 20, 2012 and was guaranteed Christmas delivery. I called in one week prior to Christmas as it still had not shipped and was promised that when it shipped it would be expidited. The Thursday before Christmas I received a shipment confirmation telling me the item would be delivered on 12/27/12, that is two days AFTER Christmas. I ordered this product with plenty of time for Christmas delivery. I was very upset, I showed up to Christmas with my in laws with NO gift to give them. When i Called about this I was promised a refund IN FULL, that is not what I asked for but it was what i was offered, now i feel like it was just to get me off the phone. When nothing had been refunded I called the company back only to be told i was not offered a refund in full but only a refund of the shipping. When i asked to speak with a supervisor i was told there were none and if i needed further assistance i needed to send an email. This is probably the worst service i've ever gotten and i was terribly disapointed.”

Helpful Report

Posted 13 years ago