TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Delivery was difficult through third party, and didn't get much support from WE”

Helpful Report

Posted 13 years ago

“Delivery was difficult through third party, and didn't get much support from WE”

Helpful Report

Posted 13 years ago

“Came very late. Customer service took 5 contacts to figure out where the product was.”

Helpful Report

Posted 13 years ago

“I am NOT happy at ALL with the service i received. I ordered this product on November 20, 2012 and was guaranteed Christmas delivery. I called in one week prior to Christmas as it still had not shipped and was promised that when it shipped it would be expidited. The Thursday before Christmas I received a shipment confirmation telling me the item would be delivered on 12/27/12, that is two days AFTER Christmas. I ordered this product with plenty of time for Christmas delivery. I was very upset, I showed up to Christmas with my in laws with NO gift to give them. When i Called about this I was promised a refund IN FULL, that is not what I asked for but it was what i was offered, now i feel like it was just to get me off the phone. When nothing had been refunded I called the company back only to be told i was not offered a refund in full but only a refund of the shipping. When i asked to speak with a supervisor i was told there were none and if i needed further assistance i needed to send an email. This is probably the worst service i've ever gotten and i was terribly disapointed.”

Helpful Report

Posted 13 years ago

“I wasn't going to leave a review for this, but I kept getting emails asking me to, so here ya go:I ordered this product on December 2, 2012 for delivery before Christmas, which was something advertised on the site as "Guaranteed." I called on the 20th, and was reassured delivery was on schedule. Needless to say my order didn't arrive by Christmas; it didn't arrive until January 3rd. Not only was it late, but it was SO late that the person i had bought it for was no longer in town and I had to ship it to them on my own dollar. On top of being late, the custom printing was off-center. To say this situation "ruined christmas" is a little dramatic, but it did make me feel and look stupid when I had no gift to exchange. I would not consider ordering from this company again.”

Helpful Report

Posted 13 years ago

“I ordered this product in mid-December as a Christmas gift. The "product" arrived on December 21, but the box contained a six bottle wine cooler. I called customer service on Christmas Eve and was told that the correct item would be shipped that day, and to please return the incorrect item (which we promptly did). In addition, I was told I would receive a refund on my shipping charges. As of today, I still haven't seen a refund on my shipping charges. Moreover, I was informed that the product never shipped on 12/24 and is now on back order, and likely not to arrive until the end of 2ruary. I asked if there was any other way to reconcile the several mistakes and I was informed that, "we'll look into it." I love your stuff but this has been a very bad experience - particularly since this is a much-needed gift for my Dad's cellar.”

Helpful Report

Posted 13 years ago

“Was promised by Xmas delivery...didn't arrive. Called to canx after over a week late. Got full refund (thank you). Item arrived 2 weeks after cancelation. Good thing I got my refund when I did, personalization was spelled wrong (Pittsburgh was spelled Pittsburge). Verified my confirmation email and I spelled everything correctly. Manufacturer error. Beyond disappointed. Was promised gift cards as compensation for inconvenience, two different times, never received either. No biggie as I was refunded with no hassle, but it looks like the right hand isn't talking to the left. If you're looking for a product that is not a headache to order this is not it. Wish it was because other than the mis spelling my husband loves it.”

Helpful Report

Posted 13 years ago

“Delivery took 4 weeks, and no one at the Wine Enthusiast seemed to know where the item was during that time. Do not order these if you need it quickly.”

Helpful Report

Posted 13 years ago