Tropicfeel Review Reviews

1.4 Rating 2,888 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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“The shoes are really beautiful, the colour is amazing, and the promise to dry super quick is real. But they're too fragile. Second time I putted them they broke... a shame that the sewing are this bad”

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“I purchased the Shelter backpack and I love its design. Handy and versatile. However the shoulder straps are absolutely not comfortable for hiking so I had to return the bag.”

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Hi Clement, we appreciate your support and positive feedback on the Shelter backpack's design, but we're sorry to hear about the discomfort during hiking. Your input is valuable, and we'll take it into consideration for enhancing the bag's comfort and versatility in the future. - Tropicfeel team

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong – Too large

“I ordered the 39EU and it was too small. Exchanged for the 40 EU and was too big. Tried to contact customer service for a return without success. If I knew I would have returned the first one instead of exchanging :(”

Helpful Report

Hi, we value your feedback, and we'll work on improving our sizing guidance and customer support processes to provide a better experience in the future. - Tropicfeel team

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“I was very surprised when receiving the new Canyon shoes. I have had them for a couple of years and now I wanted to buy another new pair. To my surprise the design has changed and the comfortable back heel which can be folded and put down so the shoe can also be a slip-in is very nice and practical. Now the new design is a hard heel and when wearing with no socks my heels are bleeding after just a short walk. Very disappointing and painful!”

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How satisfied are you with the size? The size is wrong– Too small

“I’m not able to review the shoes as I’m having difficulty with the exchange process. I initially ordered a 44 but found them to be a little too large. I sent them back requesting a 43. The exchange took many weeks without any contact from Tropicfeel. After a fair amount of time had passed I emailed asking the status of the return. The return took another 10 days and when I received the new pair the sent a 41 instead of the 43 I requested. Now I have to go through the same process again to attempt to get the right size sent to me. So, I can’t review the shoes yet.”

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“I thought it would be easier to fit the separators. It’s not comfortable”

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“I ordered my shoes, size 6, on September 9, 2023. When they arrived I realized that they were way too small even though I ordered my usual size and the sizing chart implied that my normal shoe size should work. There was not much give to them, so I decided to request an exchange. Tropicfeel's website stated that they do free exchanges. I attempted to begin the exchange but the webpage kept crashing on me and did not accept the exchange. Naturally, I reached out to customer service. They have not been helpful at all. It took nearly two weeks to convince them that their exchange interface was not working and they did not believe me. Finally, on September 21, they provided an alternate exchange process. I had to pay $20 to ship the shoes back with the promise of a reimbursement. It is now October 4 and I have not received a confirmation that my new shoes have been sent to me, I have not been reimbursed, and I already paid them $120 + $20. I am unbelievably regretful that I purchased these shoes as this entire process has been very frustrating. I'm concerned that trying to just get a refund and canceling my order will just lead me to have wasted money as they will probably refuse to reimburse me completely.”

Helpful Report

Hi Karla, we understand your concerns, and we're committed to resolving this for you. Please contact our customer service team, your satisfaction is important to us, and we want to make things right for you. - Tropicfeel team

“Not as travel friendly as appears”

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