Tropicfeel Review Reviews

1.4 Rating 3,163 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong– Too narrow

“This review is primarily for the terrible customer service from Tropicfeel through their returns process. I’ve returned the parcel via their procedure (using Evri), but have heard nothing further. Their online chat facility doesn’t work. Consider very carefully before making a purchase; I expect I’ll eventually have to initiate a chargeback. The shoe itself was ok, not quite the fit I was expecting and there was a rough area of stitching near the inside ankle that would cause irritation without a sock. Considering the Sunsets were to be worn barefoot so they could get wet, this meant they weren’t any use. YMMV.”

1 Helpful Report

“The Nest backpack is truly a disappointment. Upon arrival, I found the material didn't justify its costs. The zipper to the main compartment were hard to open as it sits within the flap of the backpack. The product page was also misleading with the laptop fit as it seems to show a 16" Macbook laptop sliding in. My 16" Macbook laptop unfortunately does not fit in the laptop sleeve. The size of the laptop sleeve should be mentioned to help customers make better decisions. I talked to a customer service agent to return the backpack without having to pay the return fee due to the misleading product page but she ignored my issue only replying with refund information and the refund fee. I had to repeat my ask and she stated that there was a refund fee due to changing transportation and fuel costs. If the company truly cared about those costs, the product pages should be as descriptive as possible so prevent refunds! At this point, I will go through the return process to get my money back and to be done with Tropicfeel.”

1 Helpful Report

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1 Helpful Report

“Too expensive for what they are. Unconfortable plastic that makes you sweat a lot, it's impossible to wear them with socks. I am sorry but they looked a lot more comfortable then what they are”

1 Helpful Report

“It never arrived. When I emailed support they did nothing to resolve”

1 Helpful Report

How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the performance of the product? It is OK, it matches my expectations

“First, the shoes are fabulous. Probably the most comfortable pair I’ve ever worn. Beautifully designed. Look great. However, the pair I received had a number of manufacturing defects that somehow slipped through QC. The company, after being provided with photos, told me to pack them up, send them back, and wait for a new pair. A three week process. I would have preferred that they took responsibility and sent me the one shoe replacement immediately rather than inconveniencing me for their quality control issues. Won’t be buying from them again.”

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“I bought these for a 2 week journey around Columbia which was a mix of city and trekking. On my third time wearing them, the laces broke. After a week, they smelled so I rinsed them in water, since then small plastic pieces come out of the inside of the shoe. The heel has aslo worn to nothing. I wore these without socks once and since then the soles within have wrinkled and won't sick back in the shoe properly. I've gotten a blister from these shoes. All this within the first 2 weeks of wearing them - very disappointing as they look lovely and were supper comfy out the box.”

1 Helpful Report

How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“I wouldn’t resort to a bad review if it weren’t for the bad customer service. Let me start off by saying, I WANT TO WRITE A RAVE REVIEW, because, the shoes, to an extent, are fabulous. The problem is, the laces, which are such a featured part of the shoe campaign, break way too easily and with almost 2 months of not receiving replacements, I’m bummed that the customer service doesn’t care how this reflects upon their brand. I have been planning a UK trip pre-Covid and so I wanted to make sure to get proper hiking type sneakers to deal with all the rainy conditions I would encounter. These Tropicfeel shoes looked like the perfect fit! July 5 I put in my order hoping to receive the shoes before my trip Aug 1. Well, I got the shoes on July 8th (so fast) but immediately trying on the first shoe, the lace end broke off. I photographed and emailed the customer service team. Two days go by and I get a response which basically says I can just get new laces from Tropicfeel that aren’t the ones in the ads. So I request them and let them know I would like to have before my trip. Well, they never sent me any laces. While in the UK, the other lace broke. I get back, Aug 18, and I sort through my mail, no laces were sent. Bums me out.”

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