Tropicfeel Review Reviews

1.5 Rating 2,625 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“I bought this thinking it will be water resistant due to the nature of my work. It went horribly when I was in a swampy area and muddy water are sipping into my shoes. In the first week or two, the back of the shoe will cause abrasion to the heel but subsequently it got better. Overall the shoe is comfy if only it is water resistant as stated.”

Helpful Report

Wee, It's great to hear that the shoes are comfortable! Our Canyon shoes are water friendly. This means that they dry quickly when coming into contact with water. Walking through a swamp is not recommended for your shoes as they are not water-resistant! Tropicfeel Team

“I can't wear it because it's too tight. I have 3 pairs of Canyon and of the same size which I can wear comfortably without any issue. I guess something is off with the sizing and measurement.”

Helpful Report

Hi Razlin. It's a shame to hear that your Jungle shoes are too tight! Our Jungle and Canyon shoes are designed differently. The Canyons are a wider fit while the Jungle shoes have a narrower fit. We are able to exchange items for different sizes within 30 days of their delivery date. Tropicfeel Team

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? I expected a more technical product

“First of all, I want to say that they sent me shoes of a different color. After a week of silence from support, I had no choice but to accept. They answered later, but when they found out that the shoes had already been worn, they refused to accept them back and did not give any compensation in the form of a coupon or a discount. As for the shoes themself, the first impression was good, but after 6 months of use, my opinion changed for the worse. The sole on the side quickly lost its good appearance, quickly worn out. For this money, one could buy shoes of much better quality.”

Helpful Report

Dmytro, it's a shame to hear about your experience. Since your order, many things have improved and grown in our company. We have contacted you privately regarding your comments. We truly hope that you will give us another chance! Tropicfeel Team

“Terrible support, 15 emails and no solution”

Helpful Report

Thanks, Nicolae for your review. Your order was in transit when you requested an address change which was unfortunately not possible. As a goodwill gesture, we requested a reshipment of the order at no extra cost to the new address. We wanted to make this right for you! It's a real shame that there was a mix up with the addresses and both orders were returned to our warehouse. We truly hope that you will try us again in the future with the discount we provided! Tropicfeel Team

“Too small for my feet! I want an exchage”

Helpful Report

Hi Ines! It seems that you were successfully able to request an exchange for your Canyon shoes. Our team are always happy to help if you need us at support@tropicfeel.com. Tropicfeel Team

How satisfied are you with the size? The size is wrong– Too small

“The first pair I ordered didn’t fit. So I sent them back (at my expense) and ordered a different size. They still don’t fit. So I asked for a refund, only to be told i would need to send them back (at my expense) and I cannot have a refund. I can only exchange the shoes. This is disappointing. I will not be buying from this company again.”

Helpful Report

Vanessa, thanks for your feedback. We first offer a return or exchange, and after this point we're only able to proceed with another exchange. We're sorry for any inconvenience with this, and hope you can trust us again in the future as we're constantly trying to improve. Tropicfeel Team

“Hi, the packing cube which is the entire point of the backpack doesn't fit in the backpack when it's filled with any amount of clothes. Talk about a line to line match, there's no tolerance at ALL. It doesn't even fit when it's not filled with any clothes. Pretty much just a waste of money and space, but thanks for the effort.”

Helpful Report

Kimly, it's a shame to hear you weren't satisfied with the Packing Cube. We designed this to fit perfectly into the Shell when packed, so we're sorry to hear it's not working for you! If you need any help with a return, this can be found through our website or by contacting our Customer Service team at support@tropicfeel.com :) Tropicfeel Team

“hi, appreciate the follow-up. i got the tropic feel sneakers for my boyfriend as a gift. now that he open his present the fit is a bit bigger than expected. He is usually size 10, do you have size 9.5?”

Helpful Report

Janet, we have a super quick and easy exchange process through our website: https://shop.tropicfeel.com/pages/returns-exchanges - let our Customer Service team know if you need any help with this by contacting them at support@tropicfeel.com :) Tropicfeel Team